Customer Service Administrative Assistant

Alisha Candace Ayler

**** **** **** ****

Birmingham, Alabama 35228

205-***-**** Home

205-***-**** Cell

**************@*****.***

Objective: A position utilizing my experience, organizational, and customer service skills.

Qualifications: Adept at both oral and written communication. Interact effectively

With individuals of all levels. Skilled with computer systems and software; including Microsoft Word,

PowerPoint, Access, Explorer, Vista 4.1 and Adobe 7.0. Able to handle multiple projects concurrently.

Demonstrated accuracy, attention to detail and ability to work well in team environment.

Experience:

The Arc of Jefferson County Birmingham, Alabama

Administrative Assistant July 2008 to November 2009

• Searched for and investigated information contained in files and inserted additional data on file

records.

• Demonstrated accuracy, attention to detail and ability to work well in team environment.

Compiled and maintained personnel record.

• Facilitated effective interpersonal communication among participants to improve human relations

and work related problems.

• Instrumental in coordinating work and answering questions for all interoffice clerical personnel.

Answer multiple telephone line serving as an over flow for all administrative offices, file, scan

documents, update information, sign employees for recertification.

American Osment Birmingham, Alabama

File Clerk September 2005 to May 2006

Filed correspondence, cards, invoices, receipts and other records in alphabetical and numerical order and

according to subject matter. Searched for and investigated information contained in files and inserted

additional data on file records.

Manpower /SouthTrust Bank Birmingham, Alabama

Human Resources Assistant January 2005 to March 2005

• Compiled and maintained personnel record.

• Updated employee files to document personnel actions and to provide information for payroll and

other uses. Facilitated effective interpersonal communication among participants to improve human

relations and work related problems.

Vulcan Park Foundations Birmingham, Alabama

Visitors Services March 2004 to January 2005

• Demonstrated accuracy, attention to detail and ability to work well in team environment.

Instrumental in coordinating work and answering questions for all customers.

• Facilitated effective interpersonal communication among participants to improve human relations

and work related problems.

Alabama Tax Birmingham, Alabama

Mail Sorter September 2003 to March 2004

• Sorted data, such as forms, correspondence, checks, receipts, bills and sales tickets, into specified

sequences or groupings, such as by address, code, quantity and class.

• Instrumental in coordinating work and answering questions for all interoffice clerical personnel.

Education: George Washington Carver High School Birmingham, Alabama

Diploma 2001

References: Available upon request

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