Customer Service Manager

Christopher Pflieger

**** ******** ***** . *******, ******** 20601

240-***-****

*************@*****.***

Employment

Manager - Records & Information Management Years Employed

****-*******

Buchanan Ingersoll & Rooney PC . Alexandria, VA

Responsible for all aspects of records management at Buchanan Ingersoll &

Rooney PC. Management of all Intellectual Property physical folder

creation and their location throughout four satellite offices. Manage

litigation boxes, files and binders both on and off-site. Planned and

developed a retention program for Intellectual Property and accounting

folders/boxes. On site management of five employees and three remote

employees. Consistently train and mentor all employees on important

aspects of records management and customer service. Completed conversions

from MDY RMS to MDY FileSurf as well as MDY FileSurf to LegalKEY 4.0.

Assisted in the integration of information from Pattsy, CMS and Elite into

both LegalKEY and FileSurf. Developed and deployed a color end tab barcode

system for all Intellectual Propery folders. Assisted our main office in

deploying LegalKEY ADT to end users. Train and assist other offices

throughout Buchanan Ingersoll in the proper use and maintenance of the

LegalKEY database. Maintain and work with off-site vendors to keep

accurate track of records and keep costs to a minimum.

General Manager Years Employed 1990-2000

Hechinger, Home Quarters, Builders Square Daytona Beach, FL,

Waldorf, MD

Responsible for more than two hundred employees and their daily activities.

Duties included but not limited to, managing overall customer service,

annual budget, and facilities maintenance. My prime function was customer

service and safety. Job related duties changed daily based on scheduling

and deadlines.

Education

Business Management Years Attended 1990-1991

Charles County Community College LaPlata, MD

Pursuit of a degree in business management.

Skills

Ability to type 40+ WPM. Fluent in MDY FileSurf and LegalKEY 4.0

Knowledgeable in various computer systems and software including, Corel

WordPerfect, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook),

Imanage, Pattsy, CMS, Windows 95, 97 and XP. Outstanding customer service

and communication skills. Professional demeanor in any situation

presented. Ability to plan, organize and communicate. A self-motivated

team player. Able to perform well under pressure. Practical problem

solver. Projects a professional and personable image.

Contact this candidate