Customer Service Sales

Paija Hudson

**** *** ***, *********, **,*****

323-***-**** *******@*****.***

Objective

To obtain stimulating work assignments that interfaces with the public to

promote marketing services.

Education

California State University Fullerton,Mihaylo College of Business and

Economics, Fullerton, CA

B.A. Business Administration May 2010

Major: Marketing/Advertising

Skills

Proficient in use of all Microsoft Office Suite Programs as well as

marketing software.

Type 60 WPM

Employment History

Marketing/Sales Representative (10/2009-9/2010)

Sony Electronics/MarketStar Inc.($15/hr)

As a Sony representative my responsibility was to travel so selected stores

that carried our product and educate the staff and consumers on Sony

electronics. I also delivered training materials to he stores and insured

display integrity. I also spent time speaking with some of the customers

letting them know why they should purchase Sony over other brands even

though Sony has significantly higher prices than other brands. I also

assisted to in house sales men with sales and met goals every shift.

Sales Associate (10/09-12/09 seasonal)

Forever 21 Clothing($10/hr)

My responsibilities were to assist customers with their needs, as well as

keep the floor neat and clean. I also met sales goals to maintain my work

schedule. I helped clients build their wardrobe and provided friendly

customer service. This job was seasonal for the Christmas season.

Executive Assistant/Admin Assistant

DJ Cookie's Entertainment Company (2/2006-9/2010) ($12/hr)

My responsibilities included but are not limited to setting appointment for

clients event, taking messages accurately and returning calls. I am

responsible for mailing and receiving event contracts and deposits as well

as mailing the receipts to the clients. I filed all important paper work in

chronological and alphabetical order and maintained the data on file using

excel. I also assisted with bookkeeping and maintaining the budget.

Emergency Roadside Assistance Receive and Dispatch

Automobile Club of Southern California (1/2007-7/2008) ($13/hr)

As a service representative I took emergency roadside assistance calls,

assisted with membership transactions, and to ensure the customer that they

will be taken care of and that we will do whatever it takes to ensure their

safety. I took on average 50-100 calls per day.After being employed for a

few months my skill level was raised to SR2, this means more escalated

calls were sent to my que, I took complaints and reports and filed them

properly. I was also given the power to resolve most of the issues without

having to get approval for each transaction. After the promotion I could

collect past due amounts in billing and also assist with getting the

customers started with insurance claims for accidents.I received many

member compliments and other bonuses and rewards for my care and concern

that I gave each individual member.

Interviewer

Maritz Marketing Research, Carson, CA (01/2006-12/2006) ($10/hr)

As an interviewer, I completed research contracted out by various

corporations via telephone interviews and reported data accurately to

ensure that the data

would be useful for the client. I often won office contests for the most

accurate information recorded as well as contests for the most data

collected in a day.

Cashier/Sales Associate (Part Time)

Banana Republic Clothing Inc., Los Angeles, CA (06/2004-08/2006) ($9.75/hr)

My responsibilities included but were not limited to learning product

knowledge to enhance the customer service, complete all transactions, as

well as build and sell the clients wardrobe, and provide friendly customer

service. I also had to meet a daily sales goal to receive commissioned

bonuses. I had to upsell and convince customers to open store credit cards.

I also became a closing lead and organized and lead closing teams to at

night.

Waitress/Hostess/Cashier (Part Time) ($7.75/hr)

Chuck E.Cheese Entertainment Co., LaDera Heights, CA (11/2002-06/2004)

Maintained Cleanliness of all areas, in charge of hosting and organizing

memorable birthday parties, greeting and seating parties, and processing

and completing food orders, and always providing excellent customer

service.

Contact this candidate