Customer Service Sales
Resume:
ROBERTO VARGAS
Coconut Creek, FL 33073
*******@*********.***
Creative, results-oriented professional with extensive experience with
Fortune 100 companies in Customer Services with proven ability to organize
multiple projects, set goals and control progress while keeping a strong
client focus, achieving world-class customer service. Technical proficiency
in MS Word, Excel and Powerpoint.
. Fluent in English and Spanish.
CUSTOMER EXPERIENCE
TAX DEPOT, Florida
2009-2010
Tax Consultant
. Performed marketing of the tax services
. Organized office activities, maintained supplies, prepared direct mails
and correspondence.
. Performed interview with customers face to face. Analyzed and prepared
Personal Income Tax accordingly to IRS guidelines.
. Recorded sales, balance daily cash.
. Generated new customer referrals by offering attentive and personalized
service to clients.
APEX Systems, Inc., Miami, Florida
2007- 2008
Data Center Operator
. Worked with programmer and users during the execution of programs to
solve any errors.
. Solved any technical problem reported by the user by coordinating with
multiple teams
Accenture, Miami, Florida
2006-2007
Service Coordinator for Outsourcing Project TODO1.
The Service Coordinator is the main contact person between TODO1 s Team
(Accenture's client) and the Accenture Delivery Center in Buenos Aires,
Argentina.
. Contacted client to prepare orders for software changes
. Problem solved any infrastructure problem (eg. access to server, login
error) reported by the Software Factory.
. Prepared Service Legal Agreement reports to Management.
Citicorp North America, Ft. Lauderdale, Florida 1995 - 2005
Implementation Coordinator
Implementation Support of 14 Latin American Countries that are using Basic
Cosmos & Flexcube (Banking application software).
. Coordinated with Development, QA, Delivery services, external technology
groups and overseas teams to meet deadlines and reach project goals
. Performed training of users of new applications/enhancements.
. Resolved any issue reported by the user.
EDUCATION
Bachelor of Science in Chemical Engineering-Catholic University, Peru
SKILLS
Effective communicator, Ability to listen, Problem solver, well organized.
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