Customer Service Medical

LaTrina Harris

**** ********* *****

Dallas, TX *5241

***************@*******.***

Primary Phone: 214-***-****

Secondary Phone: 214-***-****

OBJECTIVE:

To obtain a growth opportunity, and career advancement as a Scanner / Sorter or Mail Sorter /

Medical Records Specialist I, II, or III / Customer Service Representative / Data Entry Specialist

in any Administrative / Clerical / Call Center industry or Healthcare profession.

EXPERIENCE:

10/01/2009 01/08/2010 Novo 1 Ft. Worth, TX

Inbound Customer Care Contact Specialist

Troubleshoot for customers Pitney Bowes Postage meters machines.

Handle inbound calls to assist the customers with walking them through downloading software

and rates.

Assisted the customer with the setting the class for postage on the meter.

Disposition all calls after speaking with the customer.

02/16/2004 09/05/2008 Parkland Memorial Hospital Dallas, TX

HIM Clerk II / Team Lead Scan Tech

Assisted in handling all day to day operations in the scanning area.

Assist with creating/writing policies and procedures for the scanning area

Assist with writing workflows for the scanning area for all of the clinical areas.

Ensure that all scanning machines were working properly.

Responsible for upkeep and scheduled maintenance calls for scanners.

Organize and ensure that all areas are scanned on a daily basis.

Train all new staff members and temporary employees.

Create and set up scanning profiles in Chart One eweb, and icopy application for scan techs,

coders and additional users.

Responsible for keeping management abreast of any issues within the scanning team

Representative for the scanning area for internal and external customers

(Cymetrix, Fujitsu, Chart One, and staffing agencies).

10/01/2003 01/31/2004 Parkland Memorial Hospital Dallas, TX

HIM Clerk I

Retrieved medical charts from return shelves and dumbwaiters.

Keyed all charts either into permanent station or honored all reservations.

Sorted all medical charts by terminal digital order to be filed back to permanent file area.

Picked up OB records from all clinic floors and returned them to correct location upon

completion of scanning.

Filed medical records in the permanent filing area

04/01/2002 09/30/2003 Today's Staffing / Parkland Memorial Hospital Dallas, T.X.

HIM Clerk I / Verification Clerk

Retrieved own personal bin of medical record charts to complete in a

timely manner.

Went through each medical chart to verify and match up information in the

system with documentation within the chart.

Purged medical records according to non account information a year back

from the year to date and sent those charts to archive.

Salary Requirement: (minimum):$11.00 per hour (maximum):$13.00 per hour

EDUCATION:

1/2002 4/2003 University High School US T.X. Miami

High School Diploma

4/1997 3/1998 Aladdin Beauty College US T.X. Dallas

Some College Coursework Completed

References Available Upon Request

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