Sales Manager

Ramell Thornton

(***) ***-

**** ( **************@*****.***

Professional Experience

SENIOR ACCOUNT EXECUTIVE/SUPERVISOR 2007 - 2009

CORBIS CORPORATION - New York City, New York

. Call Center Operations & Customer Order Fulfillment Support

. Provided Technical/User Support, Troubleshooting/ Problem Solving, Up-

selling/Sales Support

. Maintain and develop existing and new customers through appropriate

propositions and ethical sales methods, and relevant internal liaison,

to optimize quality of service, business growth, and customer

satisfaction.

. Attained sales goals of up to $100,000 for 3 consecutive months.

. Attended company trainings in order to develop increase knowledge,

techniques and skills to be implemented on a day to day basis.

ACCOUNT MANAGER, 2007 - 2007 (TEMP)

ASG LEASING - New York City, New York

. Up-selling/ Sales Support

. Customer Order Fulfillment

. Managed a wide range of sales tools, including promotional materials,

and Web site content.

. Maintained and expanded existing client relationships.

. Provided leadership and direction to sales associates.

. Prospected and qualified new customers, initiating and establishing

new relationships from the interest generation stage through the

closing

. Ensure the customer is receiving the benefits of our products and

makes initial sales and upgrades in service.

. Collaborated with management to establish objectives for the expansion

of relationships.

RESTAURANT MANAGER, 2005 - 2007

HEARTLAND BREWERY - New York City, New York

. World-Class Customer Service

. Managed a team oriented environment to carry out a full range of

restaurant functions

. Executed and overseen the day to day operations of the Restaurant.

. Complaint Handling

. Reports & Documentation

. Actively involved in the interviewing, hiring and termination process.

. Provided overall support to the General Manager

. Perform Administrative skills such as answering the phones, placing

orders, preparation of expense reports.

. Assisted in the preparation of restaurant advertisement.

. Proven ability to understand and follow complex instructions to

successful conclusions.

. Produced quality work even when under extreme time pressure and

deadlines.

. Supervised a team of 60 people.

education

. Communications Major ( B.M.C.C. - Completed College Credits - New

York, USA

computer skills

. Microsoft Word, Excel, PowerPoint, HTML, JAVA, Web Marketing, Website-

design, Digital Sales

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