Manager Management

JULIA HOLTZCLAW

**** ******** ***** *********, ***** 76015 Home: 817-***-****

**************@***.***

SKILL SUMMARY:

. Department support professional offering versatile office skills.

. Strong planner and problem solver who readily adapts to change.

. Independent contributor and strives to exceed expectations.

. Ability to handle multiple priorities and meet tight deadlines without

compromising quality.

KEY SKILLS:

. Microsoft Office Professional Suite: Outlook, Word, Excel and Access

. Office Management

. Records Management

. Database Administration/Spreadsheets/Reports

. Executive Support, Front-Desk Reception and Scheduling

EXPERIENCE:

TEXAS HEALTH ARLINGTON MEMORIAL HOSPITAL, ARLINGTON, TX Department

Assistant, 1998 to 2009 (Workforce reduction of 26 hospital employees on

October 9, 2009) Handled multifaceted clerical tasks (e.g., data entry,

filing, records management and answered 12 line phone) as the assistant to

director of Social Services Department of 18 employees. Coordinated with

the social workers, maintained databases and ensured the delivery of

premium service to patients and their families.

HIGHLIGHTS:

. Sorted and distributed mail for department; provided information to

visitors and patients; maintained reception/front office area;

screened and transferred calls; issued name tags and kept log of

vendors needing patient information from social workers.

. Entrusted with complex issues and information request as a result of

exceptional ability to promptly resolve concerns and satisfy

customers.

. Prepared monthly reports and charts for Director's monthly meetings.

. Reduced supply cost by ordering and monitoring general office and

special supplies.

. Reduced Accounts Payable delays by preparing department check requests

and insuring they were signed and proofed before sending to Accounts

Payable for payment.

. Ensured office ran smoothly by entering and tracking departmental work

orders through completion.

. Prepared correspondence for social workers, patients/families;

assisted Medicaid worker, patients, visitors and staff as needed.

. Maintained patient referral database/filing system and Social Service

resources in Meditech for various departments.

. Developed monthly newsletter and mailed to Mended Hearts group members

and completed other secretarial tasks.

. Earned excellent marks on performance reviews for excellence in areas

including attendance; work volume; accuracy and quality; ability to

learn and master new concepts; positive work ethics; and commitment to

protecting patient confidentiality.

VIK DATA SERVICES, ARLINGTON, TX Owner/Manager, 1972 to 2002

. Owner/Manager - 1 supervisor and 12 employees.

. Bid on contracts; prepared payroll and monthly/annual reports; helped

with data entry and delivery of work as needed.

EDUCATION:

Attended TCC - South Campus, Fort Worth, TX

Relevant Courses:

. Business Math

. Accounting I, II

. Intro to Business

. Principles of Management

. Operations Management

. Computer Applications, Cobol I & II, RPG I & II, Basic and Assembler

Programming

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