Project Manager Customer Service

Michael D. Jehlicka

**** ***** ***** • Greensboro, NC 27405

336-***-**** • *********@*****.***

Professional Experience

Sr. Field Lead/Project Manager, The Beam Team, Atlanta GA, 10/2009 – 09/2010

• Managed crews of 5-15 people through completion of retail remodels in Home Depot

• Trained temporary labor/staff in job requirements and performance

• Assured compliance with plan-o-gram and manufacturer specifications

• Worked with Home Depot senior store management to ensure projects were successfully completed to

customer’s satisfaction

• Created reports on completed projects utilizing company reporting software

• Utilized Home Depot inventory control system to track/price project merchandise

• Tracked and reported man hours per project

• Executed manufacturer buy backs

• Merchandised products to Home Depot and manufacturer specifications

Owner/Operator, TMJ Construction, Greensboro, NC, 06/2007 - 12/2008

• Finding and bidding jobs

• Costing projects

• Payroll and tax management

• Designing projects to customer specifications

• Ordering material used in the construction of projects

• Using blueprints to accurately build houses

• Using tools and measuring devices

• Human resources and office management

Food and beverage manager, Bryan Park Golf and Conference Center, Greensboro, NC, 09/2001 - 07/2005

• Supervising daily operation of the grill

• Insuring staffing needs are met

• Generating daily paperwork and yearly budget

• Preparing bank deposits and tracking sales

• Generating billings for conference center events

• Ordering all food and alcohol

• Planning and executing large catering events for golf tournaments

• Created new menu for the Grill

Three Star Trainer/Cook, Ruby Tuesday’s Inc., Greensboro, NC, 07/2000 - 05/2001

• Company certified trainer for all kitchen positions in the North Carolina corporate training store

• Trainer for Pantry cook, grill cook, prep cook, dish room, and expeditor.

• Regularly trained all new hire management positions and kitchen employees to perform all kitchen duties

to set corporate standards.

Owner/ Operator, SAND ART ECT., Greensboro, NC, 1993 - present

• Booked venues for children’s creative hands on art activity

• Developed and created products

• Purchased product and materials used in the creation of products for sale

• bookkeeping and payroll

• inventory control

• high volume face to face sales

• customer service

• hiring and training of employees in the requirements of their jobs

Education

Guilford Technical Community College, Certificate in Residential Framing, 2005 - 2006

Guilford Technical Community College, Paramedic Program, missing one class for Associates, 1996 - 1998

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