Customer Service Manager

James H. Lorde

** *********** ***** *******, ** 06401 phone: Cell: 203-***-****

email: ******@***.***

Qualification Summary

Managerial, Supervisory and Administrative support experience working in

environments demanding strong, organizational, technical, and interpersonal

skills. Trustworthy, ethical, committed to superior customer service.

Confident in interactions with individuals at all levels. MS Office Suite

and other software competency. Effective verbal and written communication.

SITE SUPERINTENDENT 2003-2008 Leo Construction, Bridgeport, CT

Schedule & supervise construction trades on job-site. Interface with

suppliers, design professionals and municipal authorities. Insure Scope of

Work conformity, prepare material lists, job-site estimates, procure /

track equipment, maintain Daily construction log and safety regime. OSHA-10

certified.

PRODUCTION SUPERVISOR 2002-2003 Pequot Remodeling

Job Duties: Prepare preliminary Estimates, Schedules and price alternatives

to achieve the budget goal. Provide administrative support for the

construction project from conception through warrantee service. Work with

Lead Carpenter to schedule material deliveries, subs, monitor budgets and

provide info updates. Support bookkeeper in invoicing. Conduct on site Job

Meetings, coordinate client choices, price and prepare change order

requests. Liaise closely with Client/Owner on Contract Terms for

satisfactory relationship. Advance company image and visibility through

marketing.

ADMIN. SUPPORT 1997-2001 Gryphon Construction Inc.

Job Duties: Work closely with Project Managers to ensure that the work-

sites run smoothly and within estimates. Anticipate and trouble-shoot

problems, coordinate execution of work from administrative side. Interface

with design professionals, government authorities, subs and workers.

Recruit, hire and supervise crews in demo, construction and safety

regulations, multi-tasked in project reports, material & equipment

procurement, processed bids, permits, submittals, change orders, and

requisitions, prepared take-offs, proposals and contracts. Track Company's

equipment, maintain daily logs, manage properties, rents and customer

relations.

STORE SALES 1995-1996 RADIO SHACK

Job Duties: Greet customers, In-store sales, maintain shelf and floor

displays, store appearance, price tags, sales promotions, process

deliveries and returns, log-in daily transactions, assist store manager in

problem areas. 10-key experience.

ASST. WAREHOUSE MANAGER 1976-1995 BERGEN BRUNSWIG CORP

Job Duties: Reconcile daily inventory accounts, conduct annual physical

inventory and liaise with Corporate Office. Serviced special accounts,

damage claims, Cold Storage, warehouse safety & security, Truck Fleet

Maintenance Costs, driver productivity, fill-orders, delivery times,

evaluate loss controls, freight relations and warehouse-keeping. 90,000 sf.

Supervised crews of pickers, receivers and drivers. Interfaced with

vendors, customers and carriers. Lead Receiver/Driver/Material Handler,

Data entry AS 400, Forklift cert. Route driver. Union shop.

SKILLS AND ABILITIES- Team Project Training Leader (CQI), - Map Research

Techniques - MS Office Suite Proficiency - On-site Project Mgmt. Cert.

QuickBooks course. Read Arch. blueprints.

EDUCATION School:

2010 Gateway Certificate Bookkeeping

w/QuickBooks

6/2002 NAHB Certificate On-Site Project

Management

08/1996 Butler Bus. Certificate School Short

Office Program

1974 U of Bridgeport. Degree B.S. Business

Administration.

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