Customer Service Technical Support

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Lawrence Robert Reker

**** ********** *****

Montgomery, Al 36116

********@*****.*** Phone: 334-***-****

Employment Objective: Administration and Customer Service

Employment History

2010 Inventory Manager South Eastern Stud Montgomery, AL

2009-2010 Server Applebee's Carter Hill Road Montgomery, AL

2009 Inventory and Material Georgia Floors Direct (Temp) Montgomery, AL

Handler

2009-2009 Telemarketing Rep ASK Telemarketing Montgomery, AL

2001-2007 Programmer / Analyst State of Alabama DHR Montgomery, AL

1998-2000 Consultant PC 911 Gadsden, AL

1992-1998 Owner / Operator PC Land Computers Fort Payne, AL

1990-1992 Programmer / Consultant Resource Technology Concepts Maitland, FL

1989-1990 Technical Support Armor Systems Accounting Maitland, FL

Representative

1988-1989 Inventory / PC Analyst Abbey / Foster Regional Orlando, FL

Distribution Center

Summary of Qualifications

. Have gained experience with computerized inventory control and

MRP software packages. Studied and converted manual and outdated

inventory and purchasing systems into database systems. Studied

and made more than 200 modifications to an MRP system named

SYMIX

. Possess extensive experience resolving shipping and receiving

issues with customers, vendors, and carriers. Familiar with all

associated paperwork including invoices, bills of lading,

packing slips and pick tickets

. Experienced in all inventory control functions including

ordering product, customer order entry, receiving, product

labeling and storage, cycle counting, yearend closing, inventory

adjustments and product forecasting, and all related reports.

Picked, packaged, and shipped orders for specific customer

locations.

. Acquired extensive experience in forklift, pallet jack, and

packaging equipment operation. Forklift certified at South

Eastern Stud and Abbey Foster.

. Supervised all accounting, management and inventory functions

for a self-owned business including sales and customer service,

employee supervision, product ordering and receiving, warranty

returns, product servicing, payroll reporting, and all financial

reports. Experience with Quickbooks Pro

. Provided telephone technical support for end users and on-site

technicians for a state of the art accounting system.

Specialized in accounts receivable, inventory control, accounts

payable, billing, and point of sale applications. Achieved rank

of Product Specialist

. Have accumulated more than 20 years direct management and

customer service experience. Possess six plus years experience

providing telephone services and technical support.

. Gained extensive experience with Microsoft Access, Word, Excel,

Publisher, Outlook, FrontPage; QuickBooks Pro, Armor Systems

Premier Plus, WordPerfect, Symix MRP software, SQL Server, HTML

. Earned Alabama Gold Career Readiness Certificate based on ACT

WorkKeys

Educational Data:

1986 University of Tennessee at Chattanooga

Bachelor of Science in Engineering Management with a Minor in

Computer Science

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