Customer Service Quality Assurance

David Richard Moline

********@*****.***

**** ***** ******

Plainfield, IL 60544

815-***-****

Objective

To employ the skills and knowledge I have gained through the work

experience I have listed below in a new and challenging environment. If

awarded the opportunity I am certain that this experience coupled with

my capacity to learn quickly will bring value to this company.

Education

. DeLaSalle Institute Chicago (1974 - 1978)

. Washburn Trade School - Local 830 Apprenticeship Program (1978-1983)

Work Experience

Sears Holding Corporation-Kmart, Naperville, IL-Backroom

Locator/Inventory Control Lead (Apr 2010-Present)

. Oversees inventory processes to manage backroom and floor stock.

Sears Holding Corporation-Kmart, Naperville, IL--Replenishment Lead (Feb

2010-Apr 2010)

. Led shift in managing inbound inventory and ensuring sufficient floor

stock.

South Water Signs, Elmhurst, IL--Estimator/Quality Assurance Technician

(May 2009-Aug 2009)

. Generated and reviewed cost analysis for projects to determine

profitability.

. Scheduled installations by coordinating between the clients, shop, and

installers.

H.M. Witt & Company, Chicago, IL--Production Manager (Nov 2004-May 2009)

. Managed daily operations in an environment that required flexibility

and prompt problem solving skills.

. Oversaw the hiring, training, and development of the shop staff.

. Developed and coordinated cost-saving initiatives to improve the

overall efficiency of the operation.

. Developed and implemented new safety programs to ensure a better work

environment.

. Met with clients to determine needs, coordinate schedules, and provide

dedicated customer service.

. Completed field work by surveying potential and existing projects.

. Assessed and managed materials and supplies for shop operations.

WhiteWay Sign Company Chicago, IL-Production Coordinator (Jun 1978-Nov

2004)

. Using CAD, created programs to routers and punch turrets.

. Designed and manufactured "as built" drawings.

. Coordinated projects with various associates through completion.

. Assisted in training programs.

. Assessed and managed materials and supplies for shop operations.

Technical Skills

. Hold certificates in both CAD key and MasterCam.

. Data analysis and word processing, including the use of

Microsoft Office.

. Proficient in managing an active and complex work

environment.

. Skilled at managing and developing employees to strengthen

the overall operation.

Contact this candidate