Quality Assurance Manager
Resume:
John D.Henderson
Largo, Fl *3773
727-***-**** (H)
********@********.**.***
Professional Experience:
Sr. Consultant - Indian Health Services - VA Administration
Quadrant, Inc
August 2010 - September 2010
. Lead SQA Analyst for IHS - Cloverleaf - Ensemble Migration Project
. Testing four interfaces for compatibility from Cloverleaf to Ensemble
platforms
. Wrote all test cases and scripts for the Ensemble Interfaces
. Prepared all Registries Master Test Plans and SQA Plans
. Tasked to create and maintain our central repositories for all testing
materials using MS Sharepoint
. Used HP Quality Center to test and run Ensemble test cases and scripts
Sr. Consultant/VA Registries - VA Administration
Harris HealthCare Solutions - (Formally Patriot Technologies)
November 2009 - April 2010
. Lead SQA Tester for Registries GUI's (TBI/EFR/DVEIR)
. Loaded all TBI/EFR Template Patches using FORUM and CHEY132/DAYt61 as
our test databases
. Wrote all test cases and scripts for the DVEIR/TBI/EFR GUI templates
. Responsible for all testing procedures (SLC, eg, regression,
acceptance, performance testing) and plans to the Harris Project
Manager and the VA Project Managers
. Tasked to create and maintain our central repositories for all testing
materials using MS Sharepoint
. Used MS SQL Server Manager 2008 to test CDW data extracts for TBI
. Prepared all Registries Master Test Plans and SQA Plans
. Facilitate TBI/EFR team meetings
Sr. Lead SQA Analyst - VA Administration
Patriot Technologies
March 2009 - November 2009
. Lead SQA Tester for Registries GUI's (TBI/EFR/DVEIR)
. Loaded all TBI/EFR Template Patches using FORUM and CHEY132/DAYt61 as
our test databases
. Wrote all test cases and scripts for the DVEIR/TBI/EFR GUI templates
. Responsible for all testing procedures (SDLC, eg, regression,
acceptance, performance testing) and plans to the Harris Project
Manager and the VA Project Managers
. Tasked to create and maintain our central repositories for all testing
materials using MS Sharepoint
. Prepared all Registries Master Test Plans and SQA Plans
. Facilitate TBI/EFR team meetings
Lead SQA Analyst - VA Administration
HPTi Inc
October 2007- November 2008
. Lead SQA Analyst for the VA Patient Record Systems (CAPRI)
. Implemented a communications system between the VA Test sites and the
CAPRI Team
. Lead Tester for the CAPRI GUI templates
. Wrote all test cases and scripts for the CAPRI GUI templates
. Tasked to create and maintain our central repositories for all testing
materials
. Loaded all Capri Template Patches using FORUM and CHY1R as our test
database
. Lead SQA Tester for Capri GUI's
. Facilitated and coordinated all Capri test site calls between SQA,
Analysts and participating test sites
. Responsible for all testing procedures and plans to the Project
Manager
. Responsible for creating all National Capri Template Patch Release
Documents and Memorandums for upper management
Sr. Lead SQA Analyst
Rita Technology
February 2007 - July 2007
. Lead QA tester for the FIS B2K conversion for BB&T Bank
. Responsible for all team assignments and time matrices concerning
project dates to upper management
. Testing Lead for Applied Card, which includes writing and testing all
test cases and scripts
. Responsible for recording and tracking of all defects using DevTrack
and Mercury Quality Center software
. Editing and upgrading all applicable FSD's in cooperation with the Sr.
Business Analysts and management
. Helped plan and teach Ezcard seminars for the customer service group
. Ensure daily build verification tests are performed and results
reported
. Lead the team through regression test passes with a focus on cycle
time improvement
. Participate in project planning for the test and documentation
portions of the development life-cycle
. Ensure thorough, well-written product help documents are delivered on
schedule
Sr. Quality Surveillance Analyst
Apex, Inc
January 2006 - December 2006
. Working with Baxter Healthcare Patient record systems
. Process and review of all renal complaints into the CAPA data
management systems
. Team testing lead for Medical Delivery/Colleague Pump
. Used Siebel to query FDA mandates and FCA's to incorporate quality
assurance
. Developed Lotus Notes db's to create central repositories for testing
matrices
Lead SQA Analyst
K-Force
August 2005 - November 2005
. Compile and re-write all QA requisites regarding pchowto.com
. Work with developers/programmers to track all bugs into a true QA
database
. Verifying and documenting test results utilizing using MS Sharepoint
reporting software
. Analyze current QA practices and give suggestions to owners on
possible improvements
. Reviewing all existing documentation regarding test cases and test
scripts
. Working with developers to streamline .net and asp pages into working
quality assurance modules
. Web testing of all Pchowto's url based applications
. Testing of XML RSS feeds to ensure compliance with quality standards
Sr. Quality Assurance Analyst
WellCare Health Systems through Veredus
July 2004 - October 2004
. Testing of WellCare proprietary software using Perot System's
SideWinder and Diamond SQL queries.
. Wrote detailed test cases/scripts that were stored in house using a
Central Testing Repository.
. Tailored processes and uniform testing methodology.
. Reported results against requirements.
. Ongoing review and revisions of best practices.
. Implemented processes that mirrored existing methods to best meet
WellCare objectives.
. These include: test planning, test case development, test environment
preparation, test execution, test results analysis, SDLC, management
reporting, testing metrics and defect tracking/management and quality
milestones.
. Prepared documentation for all FDA approved procedures regarding
patient data and security.
. Edited current HIPPA compliance statements in accordance to the new
FDA guidelines.
Sr. Technical Advisor
Voters Registration Bureau through Ranstad
May 2004 -July 2004
. Coordinated and plotted voters in Pinellas County through subdivision,
city and local geographic data.
. Corrected and re-plotted all active voter demographics within Pinellas
County using MapInfo software.
Sr.Associate
PricewaterhouseCoopers
June 2003 - May 2004
ABAS Team for IFS.
. Designed and implemented proprietary PwC software for global release
for our vendors.
. Used a myriad of testing techniques including full SDLC as well as
black and white box testing methods, on a Lotus Notes 5-6 platform.
. Second level support with Service Center, gathered information from
internal and external customers via telephone and email.
. Worked with the developers and programmers on site and abroad to
diagnose and solve problems.
. Wrote detailed test cases/scripts that were stored in house using a
Central Testing Repository.
. Worked closely with Risk Management preparing detailed scope analysis
documents for recovery of property and backup of all servers.
. Wrote scripts on certain specs that required understanding of how to
set up tests and track results across multiple channels using multiple
data sources.
. Setup and designed our test times, estimation of resources, man hours
and project complete metrics using MS Project Server 2000.
. Provided 3rd level support for PwC's www.comperio.com
. This included HTML support as well as Java scripting and SSL code
verifications.
Sr Information Specialist for IV&V Team
Veterans Administration at Bay Pines FL, through Venturi Partners
March 2000 - August 2002
. Designed and tested detailed test cases and scripts for VATS and COTS
products issued through the VA Administration run through The VA VistA
network.
. Used automated testing tools such as Mercury WinRunner 7.0, Test
Director and LoadRunner 7.0 to prepare and document our test cases and
scripts.
. Patched and maintained our CACHE and VMS databases.
. Tested and documented GUI applications for the VA Administration
utilizing black box-testing methods.
. Used entire SDLC to test, manage and release software to vendors.
. Proficiency with HL7, Rational Rose with testing and release of
software.
. Developed Health Level Seven specifications; the most widely used
being a messaging standard that enables disparate healthcare
applications to exchange key sets of clinical and administrative data.
. Created new production standards and specifications for multiple
healthcare domains such as pharmacy, medical devices, imaging or
insurance (claims processing) transactions.
. Processed CACHE and KERNEL patches using MUMPS for our testing
databases.
Sr. Quality Assurance Tester
Staff Leasing
July 1999 - January 2000
. Readied detailed testing scripts using Oracle Database Release 11.03
. Test and tracked all bugs using Radar SQL 2.0 tracking software and
Access Software.
. Resolved all bugs concerning HRMS Benefits, Payroll, Finance, Risk
Management, Vertex Payroll/Tax Calculation System, Workers
Compensation and Y2K.
. Prepared detailed reports for the Annual Salary Recalculation 2000.
. Maintained and documented test scripts for PTO and EOY calculations.
. Used PeopleSoft software for all employee benefits and treasury
options.
Sr. Quality Assurance Tester Site Manager
Catalina Marketing through Team Information Services
January 1999 - July 1999
. Lead tester for Team Information Services.
. Supervised testing team that authenticated a conversion project from
an IBM mainframe to three-tiered client server architecture using
Digital AIX UNIX Servers and OS2 Warp PCs.
. Responsibilities include installing and verifying Catalina's software
for Domestic and International Release.
. Utilized MS Excel to document proprietary reports for the Senior
Director of Operations. Responsible for regression, acceptance,
performance and compatibility testing on a DOS\OS2 Warp platform;
including NCR, DIGITAL, TOSHIBA, CASIO, TECH and SAMSUNG POS machines.
. Examined all internal structures and performance of applicable
hardware, which included: Sangoma, Quatech (Token Ring) and Super-
board components.
. Tested user interfaces (GUI), design objectives and the user's
requirements.
Quality Assurance Tester
Citibank
April 1998 - November 1998 through CIBER Information Services
January 1998 - April 1998 through Paradise Consulting:
. Quality Assurance Tester with the G.E.C.D. test facility
. Responsibilities include running manual test of proprietary billing
and time management software logged in Lotus Notes databases.
. Responsible for all Paylink and CBOL pilot programs for Latin American
Countries.
. Responsible for installing, regression, acceptance, compatibility, Y2K
and black box testing for the Paylink payment delivery software on the
Windows 95, 3x and NT platforms using WinRunner. Responsible for the
Paylink payment test log status reports using Interim's Test Cycle 6.1
software.
IRA Specialist Owing Mills through T.Rowe Price:
January 1997 - June 1997
. Established Technical Support for new and existing clients.
. Supported users of applications running under DOS-Windows 3x and
Windows 95.
. Responsible for accounts receivable, check processing, special
correspondence and stock updates to shareholders.
. Assisted clients with financial assessments concerning rollovers and
401k accounts.
Skills:
. Operating systems: DOS, OS2 Warp II, Windows 3x, 95, 98, 2000
. Professional, 2000 ME, NT, XP, VistA, Windows 7
. Computer Languages: Citi Banking On Line (CBOL), Visual Basic 5.0,
MUMPS, FileMan Database Systems, SQL Server 7.0, VistA Foundation,
CACHE, VMS, CHY1R, FORUM
. Applications: 2003 Professional, 2000 ME, XP, Vista, QA Radar 2.0,
Lotus Notes 5-6, Interim Test Cycle 6.1, Excel, Access, ReqPro
Software, Mercury Testing Suite, Oracle Release 11, Microsoft Project
Server, PeopleSoft HR and Treasury, Client Portals, Diamond SQL,
Oracle Harmony Suite, SideWinder and MapInfo, MS Sharepoint, DevTrack,
Mercury Quality Center, Rational, HP Quality Center
Education:
. Bachelor of Science - Applied Social Sciences SUNY Binghamton
. Associates of Science - Thompkins-Cortland Community College Cortland,
NY
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