Customer Service Representative
Resume:
ANTHONY MARK ENCINAS
Way
Sacramento, CA
95826
**-**/ ******* - **. ****** Assistant Confidential County Of
Sacramento
. Prepare and process legal documents necessary to establish and
enforce Workers' Compensation laws, rules, and obligations.
(Declarations, Applications for Adjudication, Hearings, etc.)
. Explain labor codes and policies to injured workers', inter-
office personnel, vendors and to the public on a daily basis.
. Receive, resolve & direct complaints made by outside vendors,
inter- office personnel, injured workers and by the public.
. Read and interpret medical reports and legal documents to
effectively communicate with employees, workers' compensation
examiners, medical providers and to the public.
. Compile, analyze and abstract Medical Record information to
compose correspondence independently and from verbal
instruction.
. Assist clerical supervisor in writing desk and procedure
manuals.
. Train, cross train, assign work and direct office assistants and
other clerical personnel on a daily basis. Establish and retain
effective working relations with office personnel and public.
. (A/P-A/R) Prepare and calculate complex financial records that
require the usage of addition, subtraction, division and by
multiplication. Maintain petty cash drawer and issue receipts.
. Consult and negotiate financial (workers' compensation)
terms/agreements with injured workers' and to vendors via
telephone, in person and correspondence.
. Investigate financial invoices, and personnel records to
initiate debt collection via telephone and by written
correspondence.
. Maintain medical files, accounting files and other confidential
records for organization and accuracy.
. Utilize Microsoft outlook, Microsoft word, Renaissance / Compass
programs, Explorer and some Power point.
. Assist other office personnel when needed, back up
receptionist, and other duties as assigned.
. All tasks are performed under strict guidelines, deadlines, and
in fast paced Human Resource (Workers' Compensation) environment
02/07 - Present Building Security Attendant - Colliers Intl.,
Sacramento, Ca
. Answer multi -telephones, provide directions / information to
the public and to internal personnel, register non-state
employees and issue "ID Badges", escort executive personnel to
and from state building, contact emergency personnel (Police,
Fire & Medics) when necessary and respond to emergency
situations ready to perform CPR. I also perform other courtesy
duties as assigned.
. Perform routine exterior / interior building patrols, relocate
and monitor several building security posts, perform building
after hour lock ups (doors, sliders, parking garage, under
ground parking grilles), position building alert signs
throughout building interior /exterior, monitor all types of
building machinery (boilers, chillers, freezers, electrical
rooms, fire risers, sprinkler systems & Otis Elevator system)
for abnormalities and contact engineering staff when necessary.
. Monitor and operate several computerized systems within a
confined security control room (C-cure, Aegis, NCC-Fire alert
system, Pelco camera system w/ 27 monitors, intercom system,
Zetron -building operation system, mantrap / elevator controls)
and dispatch appropriate personnel to specific areas throughout
building via two-way radio and through Zetron -operation system.
. Maintain building security "Key Cabinet", sign out keys to
authorized staff, collaborate daily paperwork (security dispatch
logs, equipment logs, daily activity reports) and prepare them
for chronological filing. Incident, pass down reports are typed
via computer and passed down to personnel along with a daily
activity report.
. All duties are performed for the State of California, CAL - PERS
Retirement Building.
05/05-02/07 Security Officer All Phase Security West
Sacramento, Ca
. Security: Perform Security duties for multiple sites. Monitor a
variety of security cameras for suspicious activity and perform
routine patrols throughout the interior and exterior of various
locations. I enforce rules and regulations to ensure safety of
personnel and others. Perform inspection of suspicious boxes,
bags and other closed unfamiliar packages via x-ray machine and
by hand. Emergency personnel notified when necessary.
. Customer Service: Greet Vendors, Personnel with courtesy and
professionalism. Direct vendors, visitors and others to their
proper destination ensuring security and safety of others.
. Clerical: Prepare daily activity reports via computer or hand
written. Perform various filing and answer multiple phone lines.
10-02 - 11-03 Customer Service Specialist California Overnight -
Sacramento
. Clerical Dispatcher: Managed courier routes, multi-telephones
(call center), scheduled appointments, dispatched drivers via
two-way radio/computerized systems.
. Customer Service Representative: Correspondence, resolved /
troubleshoot account activity, processed money transactions in
person /via internet.
. Warehouse: Shipping/ Receiving, unloaded freightliners
utilizing forklift, scissor lift, platform lift, package
sorting manually/computer, responded to customer / vendor
requests, ordered warehouse supplies, office supplies for
daily operation, delivered supplies to field personnel and
utilized Microsoft word /Outlook and some Excel software.
. Miscellaneous tasks: Tracked postal packages and researched
addresses to ensure proper delivery. Maintained numeric/alpha
filing system.
11-99 to 4-01 Light Room Tech. / CSR Radiology Associates
Sacramento, CA
. Light Room Technician: Assisted Radiologist M.D. / X-ray tech
during exams and with the development / hanging of X-rays &
Mammograms. Prepared medical reports for proper dictation and
responded to doctor Requests.
. Customer Service Representative: Prepared patients for
examinations, responded to X-ray requests via telephone,
U.S. Mail / E-mail, fax and in person .Front / back office
support as needed.
. Receptionist: Multi-telephones, directed incoming
calls, scheduled
appointments, processed co-pays, verified insurance
coverage, maintained
/ tracked X-ray files and file room.
. Maintenance: Loaded and unloaded X-ray machines. Emptied and
stocked laundry as needed, allocated proper supplies to exam
rooms.
. Tasks performed in a fast pace radiology environment.
02-98 to 7-99 Counselor (Life Skills) Sacramento
Emergency Housing Sacramento, CA
. Provided life skills counseling. Assisted participants
with budgeting, time
management, housekeeping and parenting.
. Communicated daily with Social / Case workers and
staff regarding
participant activity and achievements. Prepared
confidential reports for
proper review and filing. Interviewed
participants for proper placement into
program as needed.
. Reception: Answered multi-telephones, message
taking, filing, faxing,
data entry, and heavy customer service.
. Facilitated educational, supportive, and case
conferencing group sessions
as assigned.
. Maintained security in program area during day / night
hours.
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