Customer Service Sales

CARLENE R. RENN

** **** ********* ******, ********* #2, Mesa, Arizona 85201

480-***-**** ***********@****.***

OBJECTIVE

Full/Part time, independent work from home position, so I can spend time

with my son while his father is working. Looking for advancement

opportunities where possible.

Skills Profile

. 10+ years of outstanding customer service experience

. Ability to work in fast-paced, stressful environments

. Ability to work independently and in groups in order to get the job

done

. Responsible for training new employees

. Always punctual, professional, fast learning, and hardworking

. I have a passion for stocking and straightening store merchandise

. Computer literate

EMPLOYMENT HISTORY

Waitstaff/Cashier 7/2008 -

Present

Logan's Roadhouse - Mesa, AZ

. Emphasis on teamwork and the ability to serve customers well

in a fast paced environment

. Trained new employees coming on the floor

. Stocking, straightening, and cleaning required for work

Apple Online Sales and Support Agent 7/2009 -

7/2010

GC Services - Mesa, AZ

. Emphasis on great customer service and solutions in stressful

purchasing situations

. Independent inbound sales and service for all Apple Products

. Top sales for the month of June (during iPhone release)

. Trained new employees coming on the floor

Waitstaff/Cashier 1/2008 -

12/2008

Ruby Tuesday - Arvada, CO and Mesa, AZ

. Provide timely, courteous service to restaurant patrons

Professional Independent Merchandiser 2006 - 11/2008

Storecast Merchandising - Denver Metro Area, Boulder,

Longmont, Colorado Springs

. Grocery and Retail Store resets; complete promotional

displays

. North Colorado Team Lead for over 10 months, responsible for

coordinating all aspects of on-site work

. Complete paperwork including timesheets; work independently

and lead teams in projects, resets, and remodels

. Requested by King Soopers (Kroger) Space Management for Team

Lead on store remodels and resets

. Responsible for training new employees on the floor

Waitstaff/Cashier 3/2003 -

3/2007

Olive Garden Italian Restaurant - Westminster, CO

. Emphasis on teamwork and the ability to give excellent service

in a fast paced fine dining establishment

. Consistently placed as one of the highest ranked Olive Garden

restaurants in the state of Colorado

. Responsible for training new employees on the floor

Lead Cashier 8/1999

- 1/2003

PetSmart, - Arvada, CO

. Promoted to Lead Cashier at age seventeen due to my passion

for the work and my ability to learn fast

. Train new cashiers, stockers, managers and store director

. Front-end duties included set up and maintenance of the

cashier stations; completion of closing reports and

closing the store

EDUCATION

Red Rocks Community College - Lakewood, CO 8/2001 - /2003

. Emphasis on Computer Graphic Design

. Coursework included Computer Applications, Composition, Excel

and basic curriculum

Arvada West High School - Arvada, CO Diploma

5/2001

REFERENCES available upon request

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