Administrative Assistant Customer Service

*** ******** ***** *** ***

412-***-****

Pittsburgh PA

*********@*****.***

Allinda Myers

OBJECTIVE

Enthusiastically seeking a challenging administrative assistant

position.

PROFESSIONAL EXPERIENCE

Kelly Temp Service - PNC Bank-Human Resources Department - Pittsburgh,

PA 12/09 - 7/10

Administrative Assistant/Desktop Publisher

. Provided a variety of administrative/clerical duties to support the

PNC University Instructional Design Team.

. Created educational media--spreadsheets, correspondence, databases,

presentations, reports, documents, certificates, mailings,

signs/posters, manuals, catalogs using advanced desktop publishing

software and digital graphics.

. Assisted PNC trainees with on-line training courses via phone, text

chat, e-mail, and fax.

. Utilized WebEx, SharePoint, and Lotus Notes to communicate

information with fellow employees.

. Leased equipment, purchased supplies, managed stockroom and

library.

FedEx Office - Pittsburgh, PA

1/08 - 5/09

Center Customer Service Coordinator

. Assisted a diversity of customers with printing of various

business/office documents including but not limited to the

following: spreadsheets, PowerPoint presentations, charts/graphs,

business stationary, direct mail, etc.

. Prepared bids/quotes, balanced bank deposits, logged orders in

tracking system, performed quality checks,

packaged/stored/retrieved orders.

. Maintained customer relationships with follow-up calls to assure

customer loyalty & satisfaction.

Ditto Document Solutions - Pittsburgh, PA

2/07 - 12/07

Scanning & Imaging Specialist (Temporary Position)

. Scanned & coded legal documents for large companies using LEGAL

ACCESS WARE (L.A.W.)

. Managed USS legal department at satellite office.

. Assisted with copy/bindery/production departments as time permitted

3/04 - 2/07: Maternity/College Leave

Invention Submission Corporation - Pittsburgh, PA

3/01 -6/02

Client Service Representative

. Discussed conceptual design of inventions/new products and its'

application with client

. Analyzed and resolved disruptions in submission services by

navigating appropriate information departments as well as to

provide complete service

. Documented all client interactions with electronic notation and

written correspondence

EDUCATION

La Roche College -Pittsburgh, PA

Graduated 12/05

. B.S. Applied Science - Graphic Communication Design

REFERENCES

. Furnished Upon Request

Contact this candidate