Customer Service Medical

Stephanie Anderson

***** *** ** **** ********, Texas 79119

***********@*****.*** 806-***-****

Objective: To use intake and admissions experience in a medical office focused on

exceptional customer service.

Highlight of Qualifications

• Extensive background in financial aspects of medical services

• Ability to analyze and prioritize work assignments

• Highly developed communication skills with diverse populations

• Able to work creatively, efficiently under deadlines, independently or as a member of a

team

• Sense of urgency with keen attention to detail

Relevant Experience Areas

Plum Creek Healthcare Center 5601 Plum Creek Drive, Amarillo, TX 79124 806-***-****

Business Development Coordinator May 2010 to Present

• Obtained all financial verifications including, but not limited to managed care, Medicare, &

Medicaid (Average 3-6 patients admitted to facility daily)

• Produced daily census reports for 99-bed facility to staff and corporate leadership

• Toured families interested in the facility

• Responded customer service issues and concerns

• Negotiated logistics for new skilled-nursing patients and long-term care residents

• Coordinated transportation van schedule for admissions

• Inspected facility for safety and cleanliness, making appropriate arrangements

• Coordinated admissions signatures on 50+ page admission packet for each patient

• Worked closely with clinical case managers to qualify clinically appropriateness

• Triaged clinical liaisons, coordinating schedules for patient evaluations, family meetings,

physician consultations

National Home Healthcare 1800 Coulter Drive, Amarillo, TX 79109 806-***-****

Intake Specialist January 2000 to May 2010

• Customer service and sales in high traffic durable medical equipment establishment

• Financial verification and billing assistance

• Coordinated repairs and replacements

• Cold calls and marketing to facilities and physician providers

Central Claim Service 2831 Hope Road, Amarillo, TX 79124 806-***-****

Receptionist / Billing 1994 to January, 1999

• Greeted visitors, phone reception

• Research for investigations

• Billing

• Transcription

Other Qualifications

Stephanie Anderson

11202 Per ry Lane Amarillo, Texas 79119

***********@*****.*** 806-***-****

• Attended Amarillo College, 1991-1992 (accounting and computer classes) Established

relationships with providers in local medical community

• Skilled computer user; proficient in a variety of programs (admissions databases, HCS,

AHT, medicare HIQA, Allscripts, other insurance specific venues, EXCEL, Word)

References furnished upon request

Contact this candidate