Customer Service Sales

Pamala S. Hall

***** ******* **.

Menifee, CA ***84

H: 951-***-**** C: 951-***-****

email: *********@*******.***

SUMMARY

With ten years in the clerical field and over fifteen years of public

relations in varying capacities,

I have established myself as an accomplished Administrative Professional

with a wide range of skills.

My performance record demonstrates proficient knowledge of computers,

multiple software programs including Windows, Word, Excel and Outlook,

office equipment, outstanding communication skills and client assistance.

My professional demeanor and friendly personality allow me to work

effectively alone or as a cooperative team member. I am a conscientious,

dependable employee and welcome new experiences.

PROFESSIONAL EXPERIENCE

DVCH Property Management - Temecula, CA

Investment & property management

Reason for leaving: Registered with Kelly Services and Apple One, accepted

a temp. but full time position.

Accomplishments: Compile & present accurate financial records to investors

in order to get reimbursement on property enhancements.

Administrative Assistant - 12/08 to 5/10 (part time)

. Create and maintain spreadsheet for reimbursable property enhancement

costs.

. Communicate with Project Manager to gather and confirm

receipts/spending.

. Track work done by property and account for costs on spreadsheet; data

entry.

. Compile and calculate crew member time cards.

. Maintain files and folders by investor and property.

. Track outstanding reimbursable costs and follow up on payment.

. Correspond with investor's accountants to ensure proper financial

records.

AutoMart.com a division of Cox AutoTrader and Cox Enterprises, Inc. -

Riverside, CA

Automobile advertising, online & print publications

Reason for leaving: Laid off due to company merger & downsize. Hundreds of

offices Nationwide were closed.

Accomplishments: Streamlined the contract process, alleviating erroneous

information provided to Corporate and allowing Sales & Customer Serv. Rep's

more time for other productive work.

eMedia Account Manager for Southern California - 2/07 to 9/08

. Process online advertising contracts; review for accuracy and

completeness.

. Communicate with Sales Rep's, auto dealership Management and

Internet Dept's daily.

. Coordinate with our corporate .com dept. in VA to post graphics,

inventory (cars) and dealership contact info online in a timely

manner.

. Proof online sites for accuracy and completeness and compile lead

reports for dealers to track their lead results.

. Provide training to Sales Rep's on new advertising packages,

pricing and procedures.

. Accounts payable for all 6 Southern California offices, using JD

Edwards software.

. Communicate with Regional and Corporate Managers to create and

implement new products.

Vintage Plastering, Inc./Pro-Home Plastering, Inc. - Corona, CA

Stucco Subcontractor, Construction

Reason for leaving: Laid off due to economic issues; halt in new home

building.

Accomplishments: Greatly reduced complaints & job loss by providing

clients with a one stop contact who could ensure their needs would be met

and concerns resolved promptly.

Field Coordinator/Contract Administrator - 11/05 to 9/06

. Recruited to create new position to help minimize field problems such

as scheduling and customer service.

. Implement policies and procedures for managing 24/48 hour notices,

intents to back charge and general jobsite problems, job walks, ensure

contractual compliance.

. Constant communication with Homebuilder Superintendents, our own

Superintendents and VP of Operations; arranging meetings to resolve

problems and meet stringent construction deadlines.

. Once this position was in place, I continued with my previous position

of Contract Administrator.

Tunstill Plastering, Inc. - Riverside, CA

Stucco Subcontractor, Construction

Reason for leaving: Recruited by Pro-Home Plastering to head up new

position.

Accomplishment: Ensured that all contractual obligations were met as well

as insurance and licenses were in place while working on site. Minimized

profit loss by ensuring that job parameters were followed.

Contract Administrator - 3/04 to 11/05

. Communicate/correspond with Homebuilders and collect necessary

paperwork via fax/mail.

. Process jobs and approve/amend contracts, pay schedules, purchase

orders and related documents.

. Send legal Preliminary Notifications; provide Insurance Certificates

and City Business Licenses.

. Work closely with Sales Dept. and Estimators to confirm parameters of

the project, available options vs. standard and verify home plan types

and pricing.

. Create and maintain spreadsheets to track Prelims, deadlines and

expiration dates for Bus. Licenses as well as Proposals.

. Maintain files/folders for current and upcoming jobs.

CT International - San Luis Obispo, CA

Pharmaceutical Company

Reason for leaving: Gave notice due to my wedding, honeymoon & move to

Southern California.

Accomplishment: Effectively kept the sales order intake to shipping

process smooth and timely, preventing late shipments and product

fulfillment errors.

Administrative Assistant - 1/01 to 2/03

. Data entry; proof and process incoming sales orders and new accounts.

. Coordinate with warehouse personnel to get products shipped out on

schedule.

. Manage and route company e-faxes and sales calls by region.

. Maintain a large, complex filing system.

. Communications with inside and outside Sales Managers.

Berten USA, Inc. - San Luis Obispo, CA

Corporate Financial Advising Firm

Reason for leaving: Company went out of business.

Accomplishment: Coordinated intern program and integrated them into the

company; kept President/CEO on track.

Executive Assistant - 3/00 to 1/01

. Assist President/CEO with daily matters; arrange appointments and

meetings, compose

letters and faxes.

. Prepare travel arrangements for various Executives.

. Conduct informational sessions for our intern program.

. Attend meetings, record and prepare minutes for the record.

. Communications and correspondence with overseas partners and

employees.

Software Outlet - San Luis Obispo, CA

Computer and Software Retail Store

Reason for leaving: Offered a position outside of retail.

Accomplishment: Lowered product loss with good customer service training

and regular inventory audits.

Manager - 9/96 to 3/00

. Supervision and scheduling of employees.

. Establish store policies and procedures cooperatively with store

owner.

. Operate computerized register, daily balancing and deposits.

. Implement computerized mailing list and create monthly mailings.

. Manage store maintenance and inventory.

. Chamber of Commerce representative; attend meetings and functions,

network.

. Customer relations.

EDUCATION

Cuesta College, San Luis Obispo, CA

Major: General Business Administration

AA Degree conferred: May, 1995

PROFESSIONAL ASSOCIATIONS

Menifee Valley Humane Society, President - 2007 to 2010

. Manage & coordinate all animal rescue efforts.

. Manage & coordinate all foster homes and volunteers.

. Manage & coordinate vet visits for spay/neuter, vaccinations, etc.

. Run weekly adoption events and approve potential adopters, ensuring

that the home

and animal are a good fit.

. Create & maintain adoption & foster documentation, files & folders.

. Constant communication with Board members, foster homes and

volunteers.

. Arrange and conduct monthly Board meetings.

. Marketing - Pet of the Week ads & special events.

. Fundraising.

The Menifee Community Fund, Board Member - 2008 to 2010

. Participate in monthly meetings.

. Awareness & fundraising brainstorming and implementation.

. Special events.

References Furnished Upon Request

Contact this candidate