Human Resources Sales

Paula M. Duncan 651-***-****

**** ****** **. *****, ********* 55122 ********@*****.***

Professional Profile

Masters degree Human Resource Development course work training &

organization development and Industrial Relations emphasis in multimedia

presentation/e-learning; knowledgeable about performance improvement &

workplace expertise diagnosis; experiences include roles as human resources

generalist, real estate sales & assistant; responsibility for hiring,

training, procedures documentation, and process analysis; prospecting and

account management

Policy/Procedure Manual MS Office Suite

Behavioral Interview Methodology Tools for Documenting Needs 'Gap'

Instructional Design Standards Analysis

Adult Education Theories Corporate Financial Sales

Multimedia/PowerPoint Presentation Representative

Office Management Marketing Research/Quantitative

MS SQL Server 7.0 querying Analysis

ADDIE systems research Communicating w/Supervisors & Peers

Survey & Assessment Methodologies

Oracle PL/SQL query statements

Task Systems Analysis

Professional Accomplishments

Sales/Customer Services Representative

Seven years experienced of creative decision making

Educated on Interview methods & collections techniques in an attempt to

collect debt, resolve billing issues, close insurance sales based on the

client's financial resources and needs.

Explained features, advantages, and disadvantages of various payment

methods, policies/resolve billing issues, and comparativeness of insurance

& financial markets. Resolved account payable balance totals to closeout

accounting statements

Developed personal client relations methods/ monthly bonuses. New Employee

Training

Business partner/business development/relational marketing/Private Lender

contract account.

St. Cloud State national survey/data acquisitions, statistical analysis, &

documentation of conclusions

Staffing/Human Resources Professional

Three years experienced with focus on Behavioral Interviewing/multiple

industries.

Pre-screened applications for qualified competencies/ union/non-union)Job

offers for McKechnie Plastic Components, St. Paul Public School District

Offices, Honeywell Military Avionics, & Fingerhut

Recruitment technology/acquire Engineers, Educators, equipment

operators/contracting technicians

Training Development/Instructional Design

Four years masters level education-focused on performance-based

instructional design methodology.

Educated in methods of performance measures and improvement proposals/Task

analyses/ needs 'Gap' analyses

Development of business strategy policy/procedures manual

Performance -Based Instructional Design/course description, content

selection, lesson structuring, evaluation & feedback/Program planning &

development

Educated in the Systems Approach with adherence to the International Board

of Standards for Training, Performance, & Instruction (IBSTPI).

Work History

Partner/Independent JRPM Options, Willow River, 2005 to Present

Consultant/Assistant Minnesota,

Data ProStaff - SourceCorp & 2006-2008

Processor/Instruction United Health Group,

al Design Intern Minneapolis, Minnesota

Collections/Early Out Risk Management Alternatives, 2001-2004

Medical Billing Mendota Heights, Minnesota

Personnel Specialist Kelly-Pillsbury/Manpower/HRPe 1994-2000

rsonnel Services/Mayo Medical

Center/Right Step Academy,

Minneapolis/St. Paul,

Minnesota

Education

Master of Education U of MN-Human Resources July 2008

Development, St. Paul, open

Candidate for Masters Minnesota 1999

of Arts U of MN-Industrial Relations;

Minneapolis, Minnesota

Associates Dunwoody/NEI-Information

Technology, Minneapolis,

Minnesota

References

References are available upon request.

Contact this candidate