Customer Service Quality Assurance

Lioneres Flores jr.

**** **** **. ( Lubbock, TX *9412 806-***-**** (

********.*********@*****.***

Objective

To obtain a position within an organization where I can maximize my

management skills, quality assurance, and training experience, that will

also enable me to use my strong organizational skills, educational

background, and ability to work well with people.

Key Skills

Analytical Computer Interviewing Management Research

Attention to Creative Interpreting Organizing Teamwork

detail Customer Service Leadership Problem Solving Writing

Communicating

Highlights of Qualifications

. Knowledgeable, trustworthy, vastly motivated, goal-oriented

professional

. Dynamic; with outstanding communication, interpersonal, and research

skills

. Positive attitude and strong work ethic

. Work well independently and within a team

. Superior customer service skills

. Confident and composed in interactions with individuals at all levels

. Team oriented leader who motivates members to exceed expectations

. Produce results in fast paced environments by adapting and implementing

new strategies

. Bilingual; fluent in English and Spanish

. Computer skills include: Microsoft Word, Excel, PowerPoint, and Outlook

Education

LUBBOCK CHRISTIAN UNIVERSITY Lubbock, TX 2008

Bachelor of Arts in Humanities with a Specialization in Philosophy and

Writing

President's List Student

With my educational background I am able to analyze and construct

sound arguments; think logically and critically about ideas and issues;

distinguish fine differences between views and find common ground; present

ideas convincingly through well-constructed systematic arguments. I am able

to write clearly and persuasively; generate ideas and come up with

solutions to problems; be open to new ideas and new ways of thinking. I am

Self-motivated and have the capacity for independent study and thought

which provides clear communication and presentation. I possess the ability

to prioritize work and meet deadlines; flexibility; creativity; the ability

to identify, absorb and sift complex information; and have increased

knowledge of and familiarity with information technology.

Lioneres Flores jr.

Work History

UNITED SUPERMARKETS 2002 to present

Baker 2002 to present

Produce from scratch, frozen or mix, products that are of the highest

quality.

Follow recipes and use only approved ingredients according to product

management specifications.

Maintain a clean work area, practice safe work habits and report

needed repairs, safety hazards, and safety concerns.

Perform all production and other duties including, but not limited to,

sanitation, general housekeeping, and other

duties as may be assigned by management.

Interim Bakery Assistant Manager 2006 to 2009

Supervise the work of all bakery team members, assign tasks and

responsibilities to team members on a daily basis.

Provide a good example of professionalism, cleanliness and personal

hygiene.

Prepare work schedules and assign individuals based on routine as well

as special needs in order to meet labor goals.

Verify compliance with all company rules and regulations.

Ensure weekly invoices are recapped as required.

Ensure recipes and make-up procedures are followed using only approved

ingredients and according to product

management specifications.

Keep updated on new products, current pricing, and general information

through the use of email and company mail

system.

Bakery Clerk 2002 to 2006

Perform all checking and service counter courtesy duties including,

but not limited to, food packaging, preparation,

labeling, storage shelf stocking, general housekeeping, safety and

sanitation, and other duties as may be assigned by

management.

Organizations

AMERICANS FOR INFORMED DEMOCRACY

AIDemocracy empowers young people in the United States to address

global challenges such as poverty, disease, climate change, and conflict

through awareness and action. AIDemocracy promotes just and sustainable

solutions at the campus, community, and national level.

NATIONAL COUNCIL OF LA RAZA

The largest national Latino civil rights and advocacy organization in

the United States, NCLR works to improve opportunities for Hispanic

Americans.

Contact this candidate