Project Manager Technical Support

Johnny K. Ng ***** Morris St.

Beaumont, CA *****

Mobile:626-***-****

E-mail: ******.****@*****.***

Objective: To obtain a position that allows me to gain experience and

proficiency in technical support field.

Education: Bachelor of Science in Business Administration

California State Polytechnic University, Pomona

Major: Marketing Management with emphasis in Professional

Selling

Minor: Computer Information Systems

Expected Graduation Date: June 2010-2011

High School Diploma

El Monte High School, El Monte, CA

Graduated Date: June 1996

Computer Skills: Hardware Systems: IBM PC, DOS, Windows 3.1x,

Windows 95/98/2000/XP/VISTA/7 Windows NT/2003

Server, VAX Mainframe System, Macintosh

Software: Rational Rose C++ Version, VisualAge for

Smalltalk 3.0, Microsoft Office 2003, 2007 (Access,

Excel, Power Point, Word), SQL Anywhere 5.0, Corel

Draw, Adobe Photoshop, MS Project 2003, Visio, Lotus

Notes, and willing to learn more...

Internet Skills: Microsoft Internet Explorer 8.0, Mozilla

Firefox 3.6, Files Transfer Protocol, Hyper-

Terminal Type Protocol (HTTP), Telnet, Pine,

Electronic Mail, Newsgroups, Hypertext-Markup

Language (HTML) 3.2, Dreamweaver 3.0

Relevant CIS 234 - Object Oriented Programming CIS 235 -

System Analysis & Design

Courses: CIS 267 - Business Telecommunications CIS 305 -

Client/Server App. Development

CIS 310 - Management Information Sys. CIS 311 - Interactive

Web Development

IBM 403 - Electronic Commerce IBM 411 - Buyer Behavior

IBM 407 - Industrial Marketing IBM 435 - Professional Sales

Work

Experience: Project Manager (Residential Dev.) & Systems Administrator

Fiesta Development, Inc. (Nov. /04-May/09)

. Maintain project schedules, budgets, forward planning,

contracts, and organization of project requirements,

purchasing duties such as sub-out contractors, and

process permits/attend meetings at County of Riverside

agencies.

. Provide technical support and maintenance on computer

servers, desktop support, network copiers, printer

setups, firewalls, keep log of users, password, emails,

troubleshooting software/hardware problems, installation

of software/updates, perform backups, setup PDA

mobile/Blackberry/laptops/computers, and networking

mainframe. Keep downtime to a minimal.

Technical Support Representative

eVGA.com Corp. (Nov. /03-Oct./04)

. Provided phone/email support to customers regarding

technical questions and

product inquiries. Job duties include: Burn-in lab

testing, Software/Hardware diagnostic testing, writing

technical articles, research technical problems, and

network configurations.

Engineering Lab Consultant

California State Polytechnic University, Pomona (Sept. /

99 - June/ 03)

. Helping/assisting people, troubleshooting, helping new lab

assistants become familiar with their work environments;

assisting students and faculty troubleshoot printing problems,

networking configurations, as well as ghosting, duplicating

program files from a central station to several computer labs.

Credit Service Representative

Professional Credit Services (July/00 - March/ 01)

. Pull credit service reports, answered phones, fax,

photocopied documents, and maintain computer systems.

Computer Technician

Symphony Computers of California (Jan. / 99 - May/ 00)

. Technical support assistance, system builder,

troubleshooting, and programmer.

Contact this candidate