Customer Service Account Executive

Daphne Leslie

P.O. BOX ****** ( MOBILE, AL ***** 251-***-****

Objective

Seeking to leverage background experience in a professional setting

consisting of quality client services and staff support

Career Snapshot

. Commended performance in key customer service and support roles.

. Professional experience in Marketing, problem solving & relationship

building.

Core Strengths

Needs Assessment Records Management Adaptable & Team Player

Techniques Project Planning

Quality Follow-up Customer Service Microsoft Office

Approach Programs

Data Entry Administrative

Procedures

Experience

Admissions Coordinator

Gulf Coast Career College, Mobile, AL, 2010

Responsible for appointment setting and needs assessment planning.

Conducted screening/interviewing based on inquiries and registration.

Performed administrative duties including developing various program

awareness campaigns.

Responsible for preparing educational literature and proposals.

Account Executive

Cumulus Media, Mobile, AL, 2002 to 2009

. Assisted clientele using result-oriented customer service skills.

. Provided information and recommendations on clients' statements with

appropriate follow-up.

. Performed administrative duties.

. Handled customer inquiries, marketing/billing questions and service

requests.

. Responsible for preparing and analyzing financial reports.

. Developed clients' needs analysis action plans and proposals.

Account Executive

Dittman Broadcasting, Mobile, AL, 1997 to 2002

. Responsible for preparing marketing presentations.

. Performed administrative duties (data entry, schedule requests).

. Extensive customer service.

. Developed clients' analysis action plans and proposals.

. Coordinated events, expos, off-site events, meetings and agendas.

. Responsible for setting appointments and report management.

Account Executive

Roberds Broadcasting, Mobile, AL, 1995 to 1997

. Telephone and face-to-face reception within a high-volume environment.

. Responsible for preparing daily presentations and reports.

. Scheduled appointments and followed up with potential customers.

. Developed clients' analysis action plans and proposals.

Coordinated community outreach programs for various organizations.

Education

Bachelors of Science-Marketing/Minor-Sociology, University of South Alabama

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