Technician Software

Education: Bachelor's of Science in Computer Science: Southern

University, Baton Rouge, La. (07/27/07)

Skills:

. Programming Languages: Java, VB/VBA, C/C++, SQL, JavaScript,

HTML, XML, C-Sharp.

. Hardware: CPU Hardware, Cisco Router 6500, Cisco Switch 2950 &

3560g, PIX firewalls (535).

. Operating System: Windows 2000/95/ME/XP/VISTA/7, UNIX/Linux, MS

DOS, Windows Server 2003

. Applications; Microsoft Office, Sun Solaris, Microsoft Exchange,

VM Ware, Telnet.

Experience:

Help Desk Technician

IBM /LENOVO (cgs), Atlanta, GA (09/08-05/10)

. Provides remote support to end users on a variety of issues.

. Identify, configure, researches, and resolve software/hardware

problems.

. Responds to telephone calls, e-mail and personnel onsite

requests for technical support.

. Documents, tracks, and monitors the problem to ensure a timely

resolution.

IT Support Technician

Home Depot, New Orleans, LA (07/07-12/08)

. Test, maintain, monitor, and provide desktop support for up to

multiple CPUs for end users.

. Coordinate configuration and installation of network

infrastructure.

. Troubleshoot user inquiries regarding computer software or

hardware problems.

. Expand or modify system to serve new purposes or improve work

flow.

Computer Lab Technician

Southern University, Baton Rouge, LA (08/06 to 05/07)

. Assisted students with the efficiency of running a fully

functional program or database query.

. Install and perform minor repairs to hardware and software.

. Provide assistance in solving computer hardware and software

problems, such as system malfunctions.

Projects:

Designed Database Queries for a Jaguars Credit Union

Southern University of Baton Rouge- 2006

. Worked closely with client to solicit

applicable company data for database

construction.

. Managed a team of database administrators' with the

reconfiguration of databases for efficient efforts.

Construct a Network Services Company

Southern University of Baton Rouge- 2005

. Gained skillful experience with the use of topologies, OSI

Layers, and subnetting.

. Modeled system with Cisco server, security firewall, switch and

routers, and wireless network.

. Worked on creating an affordability and efficient company for

common people.

Contact this candidate