Customer Service Sales

ROSHELLE M. BROOKS

***** ***** ********* ***** - ***** Marlboro, Maryland, 20772 USA

301-***-**** . *********@*****.***

Administrative Office Professional

Dedicated, dependable, and ambitious Office Automation Assistant seeking a

position as an Receptionist where my interpersonal and solid professional

office experience will be used to positively impact workplace success;

Excels in customer service and document drafting gained from supporting the

United States Air Force; Self-motivated and diligent individual who

possesses superior communication, Microsoft Office, customer relation, and

time management skills.

Education & Honors

BOWIE STATE UNIVERSITY, Bowie, Maryland

Enthusiastically pursuing, in Spring 2011, Bowie State's Master's of

Science Degree in Information Systems Management (MSIS); Expected

Graduation: 2013

BOWIE STATE UNIVERSITY, Bowie, Maryland

Bachelor's of Science Degree in Business Administration with a

Concentration in Business Information Systems, 2009

. Cumulative GPA: 3.2/4.0

. Dean's List Academic Achiever; Spring 2006, Fall 2008, Spring 2009, and

Fall 2009

. Fall 2009 Term GPA: 4.0/4.0

Related Experience

DEPARTMENT OF THE AIR FORCE, Bolling Air Force Base, Washington, DC

07/2009-09/2010

Office Automation Assistant, GS-0326-05, STEP Position

. Assist and support Engineers and Engineering Assistants with executing

AutoCAD Customer Service Requests for physical, electronic, and PDF

drawings.

. Respond and complete all inquiries pertaining to Blueprint drawings

and imagery in a timely fashion.

. Provide general clerical support to Senior Staff (photocopying,

scanning, faxing, and printing documents).

. Convert AutoCAD drawings to PDF files, when requested, for easy

retrieval by customers.

. Reorganize archived blueprint drawings in Drafting Vault and created

Microsoft Excel spreadsheet-decreasing research time by 50%.

. Assist in bringing up-to-date and maintaining office files for Records

Management compliance-increasing efficiency by 10%.

. Drafted in AutoCAD 2008 workspace to transfer 100+ personnel for NCR

Relocation Project.

. Maintain accountability of all reproduction equipment, office

supplies, and computer hardware totaling $8,000.

. Type and edit correspondences for correct grammar, spelling,

completeness, and punctuation in Microsoft Word.

. Transmit and receive e-mail messages and PDF Files electronically

using Microsoft Outlook.

. Scan drawings onto a USB in either .TIF or .PDF formats for easy

future retrieval.

Other Experience

FACTORY CARD & PARTY OUTLET, Bowie, Maryland

04/2004-07/2009

Card Coordinator/Sales Associate

Served as Point of Contact for entire greeting card department.

Inventoried card stock, keeping track of totals after every season.

Ordered and replenished, on a weekly basis, out-of-stock card slots.

Assisted customers in the selection of merchandise on the sales floor,

answering questions pertaining to

prices, item availability, and location of specific merchandise.

Alerted customers to new items and suggested related merchandise for

purchase.

Replaced depleted shelf stock weekly with new shipments.

Informed Supervisor of suspected cases of shoplifting, safety, and/or

security violations.

Skills & Proficiencies

- Intermediate knowledge and use of Microsoft Office Suite programs

(Excel, Word, PowerPoint, Outlook).

- Adobe PDF

- Internet browsing and research

- Proficient with basic office equipment operation (fax and copy

machines, scanners, printers)

- AutoCAD Map 3D 2008

- Microsoft Visual Basic 2008

- 2-Line Telephone Operation

- Excellent Team Player

Professional Training

Level 1: Air Force Records Management General Awareness Training, Sept 09

Level 2: Air Force Records Management Intermediate Training, Oct 09

Volunteer Experience

SPECIAL OLYMPICS DISTRICT of COLUMBIA, Washington, DC

2010 Special Olympics D.C. Summer Games, May 26, 2010

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