Manager Human Resources

JEAN BURGER, CPP

***** ******* **** • Charlotte, NC 28215 • abirrs@r.postjobfree.com • 704-***-****

Certified Payroll Professional with over 10 years experience in all aspects of payroll processing, HRIS

management, project management and client services, and a proven ability to proactively identify and implement process

improvements.

PROFESSIONAL EXPERIENCE

InSource Business Strategies, Mooresville, NC July 2006-March 2010

A service provider for small to medium sized companies servicing clients on both ASO and PEO platforms in payroll,

human resources and health benefits.

Payroll Operations Manager

• Managed staff of 7 payroll technicians

• Worked with support staff in resolution of system issues

• Transmitted client invoices and direct deposits via ACH

• Resolved clients escalated payroll issues

• Managed year-end processing and reconciliations

Helmendach Chiropractic Clinic, Mint Hill, NC 2003-2005

Patient Accounts Manager

• Managed and filed medical, managed care, Medicare, personal injury and workers’ compensation claims

• Posted insurance payments and patient payments in database

• Verified patient insurance information

• Met with patients to find resolution to insurance or financial issues

• Prepared monthly statements

• Made collection calls

Exult, Inc., Charlotte, NC 2001-2003

A company providing services including management and processing of payroll, health benefits, FMLA and retirement

benefits and distribution for major companies including Bank of America and British Petroleum Oil.

Payroll Employee Data Maintenance Specialist

• Processed payroll related forms for Bank of America associates

• Communicated with Bank of America management for resolution of payroll related issues

• Trained all new EDM Specialists for department of approximately 25 associates

• Trained a select team to address and correct payroll related issues for escalated Bank of America associates

• Trained, as a Subject Matter Expert, new associates from Mumbai, India

Strategic Outsourcing, Inc., Charlotte, NC 2000-2001

One of the nation’s largest and leading PEO service providers, with clients in all 50 states, providing payroll, human

resources and risk management services.

Team Leader, Payroll Department

• Supervised team of 6 payroll technicians ensuring accurate and timely processing of all team payrolls

• Maintained personal client base of approximately 100 clients

• Worked closely with fellow Team Leads on coordinating processing of all client payrolls

• Cross-trained team members to ensure superior quality service to all clients

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