Project Manager Analyst

C A R O L Y N M. F R C H I E R

**** ** **** **. *******, WA 98117 206-***-****

*.*.********@*****.***

Objective: A position as a web content production analyst drawing upon my

background in web publishing management.

Employment History:

Safeco Insurance Co. / Liberty Mutual- Agency Markets Seattle, WA

Senior Business Analyst/Senior Systems Analyst (IT Web Delivery Services)

2006 - 2010

Coordinated site development, deployment and maintenance across three

enterprise web channels - intranet, internet and extranet - including

launches of multiple redesigned platforms. High volume output within

small team environment of analysts, designers, developers, and

publishers. Collaborated with business and technical partners to

determine requirements, internal production capacities, resource

scheduling, production support, and release management. Wrote 27 page

departmental intranet procedures document. Knowledge of ITIL processes

and RUP.

Senior Web Publisher (IT Web Portal Team) / Publishing Analyst (Commercial

Lines - State Filings)

2002 - 2006

Analyzed, implemented, and published electronic business insurance

documents for agent and employee use. Formatted, revised, and

published content for multiple corporate web sites. Conversion of over

6,000 pages from Word to various FrameMaker templates for web

repurpose. Extensive project management coordination with internal

business customers. Held various responsibilities within aligned

workgroup. Wrote 75 page departmental procedures document.

Electronic Publishing Operator 2001

Edited, revised, and reformatted legal requirements content from

original DOS source files into FrameMaker publishing platform, prior

to HTML conversion for corporate intranet site.

WarrantyUSA Seattle, WA

Marketing Project Manager 2000-2001

Primary assistant to Director of Marketing. Guided projects through

concept, design, copywriting, editing, and proofreading. Devised and

held sole responsibility for production documentation system.

Materials included brochures, forms, training manuals, employee and

customer newsletters.

Safeco Insurance Co. Seattle / Redmond, WA

Online Editor/Analyst, Manuals/Web Publishing Services 1998-2000

Content review, proofreading, and project coordination of technical

document corporate training materials for print and web output. Wrote

and revised procedural guides, prepared document formatting and

electronic file production. Gained overall knowledge of web page

production, FrameMaker and .html. Contributed to curriculum

development panel discussions for Seattle Central Community College

Technical Communications program.

Prepress Unit Manager, Graphics & Printing Services 1996-1998

Supervisor of 11 prepress employees at large volume corporate printing

facility. Diverse staff comprised electronic publishing operators,

proofreader/editor, preflight and film imposition technicians, and

systems administrator. Directed staffing requirements, employee

performance evaluation and development, monitored productivity, set

and measured workgroup procedures and objectives, developed

departmental budget projections, and arranged software/hardware

procurement. Liaison with publishing services managers and marketing

personnel.

Technical Capability

FrontPage, Dream Weaver, FrameMaker, Quark, Acrobat, Explorer, .html, .xml,

various scheduling databases and deployment applications. Knowledge of

JavaScript, usability, and site design.

Education

Bachelor of Science in English literature, Illinois State University,

Normal, Illinois.

Completion of three semesters via exchange programs at Harlaxton College,

Lincolnshire, England, and Brighton Polytechnic, Sussex, England.

Informal editing, technical writing, and software classes through Seattle,

Bellevue and Shoreline Community Colleges.

Completed Information Architecture Summer Institute, University of

Washington School of Information Management, June 2007.

References

Available upon request.

Contact this candidate