Customer Service Manager

Wendy C. Helfrich

602-***-**** *****@************.***

Objective-Full time employment

Recent Work Experience--Contract Positions

. 2010, July-August 20-Bowne Publishing, proofreader [quarterly temp

position during SEC filing periods] (contact: Oscar Nunez, 602-223-

4455)

. 2010-U.S. Census Bureau, enumerator (contact: Allison Gray, 480-558-

6919)

. 2010-current-independent contractor for various companies, Market

Research

. 2009-current-Freelance editor/proofreader/copyeditor

. 2009-Proofreader/final edit, Bama Sweetheart, a novel (publ. Aug.

2009) Author: Bobby Rose (contact: **************@*****.***)

. Misc.-Writer and editor of various newsletters, cookbooks,

brochures, software manuals, and other advertising materials for

several companies, including my insurance and software businesses.

Related Experience

1985-1998-Owner, Data Fusion, an insurance rating software company-

software manual editing, rating, customer service, sales, data entry,

10-key, billing, applications, beta testing, personnel, office

management

1979-1987-Solicitor/Office Manager, Farmers Insurance agency

1976-1979-Office manager, Farmers Insurance agency (contact: Gene

Dillard, 760-***-****)

Other Experience

1987-current-Performed record keeping for schools, edited newsletter,

helped start Art Masterpiece program at local K-8 school, volunteered

in many organizational and leadership capacities at school, church,

and in community.

1998 Proofreader-Heirlooms "Elegant Clutter," a decorative painting

book by Joanne Hayman

1997-Chapter co-organizer of international painting convention for

Society of Decorative Painters, Phoenix, AZ

1997-Compiler/editor of cookbook for Cactus Wren Decorative Artists

1987-current-Secretary, president, vice-president of numerous

volunteer groups

1985-1987-English, Writing, and Philosophy tutor; Linguistics grader

-Mira Costa College and UC Irvine

Education

BA Linguistics (minor in English) 1987, University of California,

Irvine, graduated with honors Magna Cum Laude (while working full

time as insurance solicitor)

AA Mira Costa Community College, 1986

Key skills

. Computer literate (Microsoft Office 2007, familiar with Adobe,

XTML)

. Mastery of English language, grammar, and usage, including verbal

and written communication

. Organized

. Detail oriented

. Outstanding customer service

. Independent and team worker

. Adaptable with grounded decision making

References upon request.

Contact this candidate