Customer Service High School

Lizzet Ramos

**** ******** *** ***

El Paso, TX 79904

. Phone no : 915-***-****

__________________________________________________________________________

Objective

I would like to be part of a team of hard working individuals. I would also

like to have the opportunity to put in to practice the skills that I have

acquired and be successful at it.

WORK HISTORY

Paradise Unlimited, Jun 2003- May 2005

Screen Printing Shop

. Worked in the production floor keeping track of inventory and greeting

customers as they came in to pick up their merchandise.

. Helped in the front office answering phone and directing the calls to

the appropriate sales representative.

West - El Paso, Jun 2005 - July 2007

Telemarketer

. Customer service representative.

. helped customer for AT&T wireless

GC Services - El Paso, Aug 2007- Aug 2010

Telemarketer

. customer service representative

. handle welcome calls, activating subscribers radios and assisting

with billing questions, also required to sale radios and upgrade

subscribers to a better paying package

. Was part of the Corporate Customer Relations Team

. Handled subscriber's complaints as well as worked with the Attorney

General and the Better Business Bureau

EDUCATION

High School

St. Mary's Academy, Denver, CO. - Aug 1999- May 2001

GPA: 3.5

High School

Alameda Senior High School, Denver, CO. - Aug 2001-May 2003

GPA:3.8

College

El Paso Community College, El Paso, Texas - Aug 2006 - Present

Associates in Criminal Justice

SKILLS

. Typing and a good listener. Fast learner and I work well with

computers. Follow directions well and I am a people person.

. Good communication skills, hard worker and I don't mind working over

my shift.

. I am knowledgeable in Word, Office Word, Excel, Power Point.

Achievement

. Was chosen to go to Washington, DC. to work on the release to Siebel 6.1

. Have been part of the Amazing Care club

. Good radio sales as well as good QA scores

. Have been chosen as a mentor to assist on the floor

. Was chosen to work at the Corporate level handling subscriber's

complaints

REFERENCES

Available on request.

Contact this candidate