Customer Service Human Resources

Lorna Simpliciano

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***** *. ** **. #**** 808-***-****

Phoenix, Arizona 85022 *****************@*****.***

EDUCATION:

Masters of Business Administration

Keller Graduate School of Management Phoenix, AZ

Expected Graduation June 2011

Bachelor of Science, Business Administration: Emphasis in Human Resources

DeVry University Phoenix, AZ

GPA: 3.3 Graduated June 2010

SKILLS:

• MS Word • MS Excel • MS PowerPoint

• MS Visual Studio • MS Access • MS Project

• QuickBooks • Outlook • Data Entry

• Communication Skills • Team Work Skill • Organized

• Customer service • Honest • Strong Work Ethic

EXPREIENCE:

Human Resources Internship November 2009 – August 2010

Accurate Placement Phoenix, Arizona

- Reviewed resumes of potential candidates and matching them to job openings

- Processed new hire documents including I9 forms, W4 forms, A4 forms, and company pre-

employment documents

- Performed employment verifications and Everify

- Phone screened potential candidates by asking various questions

- Verified applicant references prior to employment

- Assisted with payroll processing including gathering time cards, time card approval, direct

deposit forms, faxing tax forms to payroll company, proofing payroll and handing out

paychecks

- Documented communications with temporary employees into electronic employment record

using a software called SkillCheck such as attendance, work availability, payroll information,

and other pertinent information needed to maintain accurate documentation of employee files

- Prepared bank deposits and weekly invoicing using QuickBooks

- Scanning, filing and uploading documents

- Greeted potential candidates and set them up with company paper work

- Answered phones and direct callers to the appropriate recruiter

- Performed my duties and work in a timely manner

Lead Faculty Assistant June 2007 - June 2010

DeVry University Phoenix, Arizona

- Experience with interviewing, hiring, and training of faculty assistants

- Supervised and organized schedule hours for a team of twelve faculty assistants

- Assisted and tutor students in Math and English

- Assisted faculty members with coursework and grading

- Encouraged and motivated students to complete work and accomplish difficult tasks.

Sales Associate March 2007 - November 2007

Charlotte Russe Phoenix, Arizona

- Provided excellent customer service

- Enhanced merchandising and continually increased sales.

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