Customer Service Engineer

**** ******* ****** ************ ** ***** •267-***-****• *********@*******.***

Otis G Simmons

Objective

To obtain a position within your organization that would allow me to provide you with outstanding performance,

while improving on my professional skill set. I believe I can be a very great asset to your company in several

different ways. I’m a dedicated worker that embraces my responsibilities and utilizes the available resources to

get the job done effectively and efficiently. I am an adaptable quick learner who works well under pressure. I

put a lot of pride and integrity in my work to ensure that I provide my employer and their clients with the

absolute best possible experience. I’m customer oriented and I multi task with excellent customer service.

Experience

Jan 2008-May 2008

Geeks On Call Philadelphia, PA

Telephone Technical Support

Provide Phone support to a variety of clients and small business owners who were experiencing difficulties

with either accessing programs, the internet, virus removal and pc maintenance. Devise methods to resolve

issues by thinking outside the box of traditional processes to resolve issues as well as reverse engineering

software issues that may in conflict.

Communicate with third party vendors to gain a resolution to a variety of hardware and software issues for

personal pc clients and professional organizations.

Provide telephone to site support for client issues to the field technicians for Mac and Windows based

clients and on occasion Linux base systems.

Develop procedures for systems deployment of Operating systems imaging via Ghost and other proprietary

software.

May.-2001-Jan-2008 Cloverlick Interactive Philadelphia, PA

On Site Engineer

* Novell 5.5 Infrastructure Design.

* Dos 5.0/6.22 & Variety of Linux Platforms.

* Windows 2000, XP Home and Professional, Windows Vista as well as Windows 7.

* Windows Server 2000 & 2003, 2008 installation and configuration, DNS and DHCP configurations.

* Unix\Linux Infrastructure & Desktop Design.

* Wireless Network trouble-shooting and Configuration and Installation.

* Training of staff and briefing of new strategies and policies.

* Repairing of laptops and desktops (Break Fix) of all sorts for Windows, Linux and Mac Systems.

* Customer Service (Telephone, PBX Tech support) trouble ticket resolutions and escalations.

* Maintaining Native & Mixed mode server systems, network consistency and

system backup.

* Mac OS 9, 10, OS X & Panther Installation, Configuration, Networking & Remote Support.

* Perform daily storage maintenance and backups for the Mail/Exchange Server 2000/2003.

May 2001-Sept.-2002

Katherine Gibbs School Norristown, PA

On Site Network Systems Manager.

* Network installations and configurations for the entire student body as well as the schools admissions

team.

* Perform a variety of tasks on a Windows NT Server environment ensuring network connectivity and

backup.

* Wi-Fi node installation and maintenance, Including configuring TCP/IP Protocol Stack.

* Setup new accounts on the server for new hires and students on Windows

2000 Server and Compaq Exchange Server, XP Platforms and Windows NT 4.0 Environment.

* Construct and configure print servers in a Windows 2000, 2003, 2008 server

network environment as well as group policy enforcement.

* Configure wireless access points for clients and established secure reliable connections.

* Supervised 9 work-study students in a systems repair involving laptops and desktops for both

Windows clients and Mac.

* Migration of Windows NT 4.0 Platform to Windows 2000, 2003 Server.

Certifications

Microsoft Windows

95,98 Millennium

Microsoft Certified

Professional (MCP)

Window 2000 Server

E ducation

08/Current

Devry University Philadelphia, PA

Current, Bachelor’s Degree in Science Technical Management

04/2001-Sept 2002 Katherine Gibbs School Norristown, PA

Graduated, Associate Degree, Personal Computers and Network Technology

References Available Upon Request

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