Customer Service Quality Assurance
Resume:
Judy Erwin Boyne
**** ******** ******, **********, ** 35210
Phone: 205-***-**** Cell 205-***-****
E Mail: *******@*****.***
LinkedIn: http://www.linkedin.com/in/judyboyne
JEB
Skills Summary
12 years of customer service, time accounting, computer and organizational experience
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Proven history in partnering with managers, technicians and co workers
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Self motivated, team player with good written and verbal communication skills
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MAC OS.X, Windows XP, Windows 2000 to Windows XP earlier versions, Microsoft Professional Package (Word,
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Outlook, and Excel)
Positive work ethic
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Experience
Southern Company BIRMINGHAM, ALABAMA April 2000 – July 2010
Information Technology Analyst
• Case management support for over 70 technicians
• Oversee time billing including multiple work order accounting
• Timesheet ownership (updating, reporting, and reconciling)
• Calendar ownership for more than thirty technicians that included logging sick time, vacations, dispatched case
completion, etc.
• Experience in Clarify, Remedy, Microsoft Office Suite, and many custom applications.
• Administrator of an in house site information database
• Extensive communication support via phone and mobile radio
• Member of a pilot project that automated the processes in our department
• Training new employees as well as current employees on new processes
• Member of case audit quality assurance team which included investigating problem areas and possible solutions
• Updating timesheets using eStars
• Dispatching cases to over 70 technicians
CCCi – Birmingham, AL September 1998 – April 2000
Contractor for Southern Company
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Thrasher Brothers May 1997 – September 1998
Provided extensive phone support
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Received information from customers and booked reservations
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Shades Mountain Bible Church May 1995 – June 1997
Director of Children’s Ministries
Attend all staff meetings
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Staff all Sunday School classes for Children (ages 2 – 6 th grade each quarter)
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Director of Vacation Bible School
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o Staffing all classes (ages 2 – 6th grade)
o Researching and ordering materials and supplies
o Planned closing exercises
Staff children’s activities for all services and meetings
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Director of AWANA ministry
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o Lead meetings
o Plan events
Plan and adhere to budget for all events
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