Customer Service Manager

• Benefits / Payroll Admin

• HRIS Database Management

• HR Policies & Procedures

• Experience with FMLA /OF LA

• Confidential Recordkeeping

• Experienced in Word, Excel, Outlook

*/** to present – Office Manager – Apollo Dr ain & Rooter Service, I nc.

As office manager, I am responsible for processing weekly payroll for up to 50 employees. I am also involved in

a ll stages of the hiring process, from placing various employment ads, to resume reviews, interviewing and

candidate selection. While working closely with owners, I was integral in redeveloping the employee manual

and creating job descriptions that were utilized in both recruitment and performance reviews. I also work

w ith owners annually on our insurance renewal; responsible for all aspects of enrollment. Supervise up to 10

i ndividuals in accounting and customer service.

5/03 to 4/06 – Accounting Clerk – Apollo D ra in & Rooter Service, I nc.

As an accounting clerk, I was responsible for processing all invoices from our service techs. I was required to

ensure accurate billing information and tracking of job costs. I also assisted the Office Manager in payroll

p rocessing during vacation periods. Involved in multiple aspects of collections.

3/02 to 5/03 – D ispatcher – Apollo Dr ain & Rooter Service, I nc.

As a dispatcher, I was able to develop my customer service skills. I interacted daily with customers to set

appointments, handle minor complaints, dispatch and route technicians.

9/99 to 3/02 – Legal Secretary – Furniss, Shearer & Leineweber, LLC

As a Legal Secretary, I worked with attorney’s in the Worker’s Compensation and Wills / Estate Law areas to

d raft pleadings and correspondence via dictation, schedule hearings, and assisted with client billing and

t ime keeping software.

1995, awarded B.S. in American Jurisprudence.

I have attended the following classes / seminars in the previous 3 years:

• Controlling & Reducing W /C Claims

• Wage & Hour Compliance

• Unemployment Benefits

• The Myth of At will Employment

• Construction Lien / Contract Law

• Interviewing Skills

• Dealing with Unacceptable Employee Behavior

• The Essentials of OSHA Compliance

• Mastering the Essentials of HR

• The Essentials of Collection Law

• Microsoft Excel

• Payroll Law

• Staff Recruitment & Interviewing

• Disciplinary Procedures

• Employee Training

• Experience with OSHA & W /C

• Performance management

Objective

KeySkills

Experience

E ducation

To obtain a position that will allow me to util ize my growing HR experience, as well as foster the opportunity

to continue my HR education and certification.

1004 SE 209th Ave * Gresham, OR 97030

503-***-**** * *************@*******.***

Darlene Hall

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