Customer Service Sales

Chenay Ivery

*** ******* ***** ********, ** ***** 804-***-****, *******@*****.***

Your Name

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To secure a job that provides advancement opportunities and a

Objective prosperous career

Managed commercial cleaning business

Experience Mar 2009-Aug 2010 System 4, Richmond, VA

Responsibilities included hiring staff

Conducting Training

Setting work schedule for workers

Ordering cleaning supplies

Conduct walk through after each cleaning to ensure quality of service

Follow up on any customer concerns or request

Receptionist/Sales Associate

Aug 2007-Jun 2009 America’s Best Contacts & Eyeglasses, Richmond, VA

Scheduling Appointments.

Answer multi-telephone line to screen, forward and take messages.

Assembled new charts for patients, including obtaining all previous

records and test.

Conducted one stop customer service.

Excellent interpersonal, communication and customer service skills.

Done varies duties including, dispensing eyewear, placing orders and

tinting lenses.

Customer Service Representative

Jan 2008-April 2008, JCPenney’s Catalog, Richmond, VA

Operate high volume inbound telephone calls.

Process and input all customer orders and check computer for product

availability.

Researched catalog database to provide pricing on new and sales items

to customers.

Handle return goods authorization process according to procedure and

assure that proper credit is given to customer.

Maintained excellent customer service ethics by responding to all

inquiries and complaints concerning orders and shipments in a courteous

and efficient manner. Furnish shipping and tracing information to

customers as required.

Casual Laborer

July 2005-Jan 2006, Postal Service, Richmond, VA

Sort and fed large volumes of mail according to zip code or destination.

Assorted and weighed mail trays.

Packaged mail to be delivered.

Stood for continuous hours.

Able to move metal cages of mail to proper destination.

Denmark Technical College, Denmark, SC

Education 2006-2007

Computer Programming

References are available on request.

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