Administrative Assistant School

Essence Brown

*** ******** ****** *** **. ( Staten Island, NY ( 646-***-****

*******.*****@****.****.***

SUMMARY OF QUALIFICATIONS

Strong technical skills in Microsoft Word, Excel, Power Point, and Access.

Type 60 words per minute

Excellent verbal and written communication skills.

Strong interpersonal skills, team player, ability to multitask, detail

oriented and organized.

Education

JOHN JAY COLLEGE OF CRIMINAL JUSTICE

(CUNY) - New York, NY

Bachelor of Arts, Public

Administration

Cum Laude

Experience

SALES SUPPORT ASSOCIATE

NBA Store - New York, NY October 2006 -

Present

Regularly achieved and often surpassed shipment processing productivity

goals while meeting all deadlines.

Exhibit product knowledge by regularly answering customers' questions about

product, prices and availability.

Processed paperwork promptly and accurately, ensuring that inventory counts

are correct in order to maintain inventory data integrity.

Regularly communicate with all levels of management regarding merchandise

assortment, upcoming shipments and visual merchandising needs.

Assisted management with the on-boarding and training of new employees

within the Department. Regularly relied upon to leverage my functional area

expertise as the most senior employee.

Assisted the NBA League by attending All-Star 2010 and providing guest

services to multiple fans, guests and employees.

Consistently upheld the NBA Store's Fan Service Commitment and was

recognized as the "Employee of the Month" on multiple occasions.

Office Support

Public School 18 - Staten Island, NY July 2006 -

August 2006

Operated as a receptionist to all guests, employees and vendors. Regularly

answered telephones, directed calls and delivered messages.

Handled confidential information by compiling, copying, sorting and filing

school records.

Assisted School Principal and teachers with the various processes involved

in preparing for the upcoming school term. Created spreadsheets, filing

systems, drafted documents and templates and prepared brochures and welcome

information packets.

Regularly responded to parents and school personnel on various inquiries.

Administrative Assistant

College of Staten Island (CUNY) - Staten Island, NY July

2005 - August 2005

Prepared timesheets for full and adjunct professors to distribute to

payroll unit.

Organized, filed and maintained confidential personnel records.

Performed general office duties such as recording meeting notes,

maintaining spreadsheets, faxing, copying and sorting mail.

Teacher's Assistant

Public School 18, Staten Island, NY

September 2004 -June 2005

Tutored and assisted children individually or in small groups to help each

student master assignments and to reinforce learning concepts presented by

teachers.

Supervised students in classrooms, halls, cafeterias, school yards, and

gymnasiums, or on field trips.

Distributed tests and homework assignments and collected them when they

were completed.

Enforced administration policies and rules governing students.

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