Manager Customer Service

Karen Inglett

**** ******** ********** ***** ( Marietta, Georgia 30067 (

404-***-**** ( ********@********.***

Summary Expertise in property accounting and property management,

supervising accounts payable, accounts receivable, cash

management, budget forecasting and ensuring conformity to

financial policies and procedures. Strongly

customer-oriented with organizational, training and

mentoring skills.

Experience INDEPENDENT CONSULTANT 2008 to

present

Accounting and Administrative contract work

Assist sole practitioner in legal practice including

answering client inquiries, requesting and organizing

discovery documents, attending court filings and

hearings, client billings, and research using forensic

accounting

Seasonal work with H&R Block as a Customer Service

Representative during the tax season. Managed incoming

calls and clients, maintained appointment schedules,

maintained client tax files and status of tax refunds.

Collected payments for services and assisted tax

professionals in generating a loyal client base.

Currently attending individual income tax course.

Designed and typeset projects including a series of

technical research papers for fellowship into the

Orton-Gillingham Academy for dyslexia. Latest project

was awarded the national top honor.

VININGS STATIONERY 2002 - 2008

Small Business Proprietor

Planned, financed, launched and operated a retail shop

specializing in fine stationery

Established a high-end stationery store in Vinings.

Imported products from Italy, Belgium, France and

Switzerland. Developed and sold custom-designed printing

services and supplies through exclusive rights with the

most respected printers and stationers, including Il

Papiro, First Cards of Belgium, Crane, Dauphine Press,

Cid Pear and William Arthur.

Hired, trained and maintained a staff of 3, met retail

and production goals

Complemented the retail operation with an on-line store

to maximize sales

Recouped my original investment and made a profit over

the six-year lease period, increasing annual retail sales

to $600 per square foot

HOMEMAKER 1994 - 2002

Made a decision to leave the workforce to start a family.

Raised two children now aged thirteen and sixteen.

Volunteered in various school fundraising activities

including two terms on Parent Council and two terms as

annual fund coordinator.

CUSHMAN & WAKEFIELD, INC. 1984 - 1994

Regional Financial Manager, South-Central Region

Directed financial reporting services for the property

management division

Managed and directed financial teams across the

south-central region in the preparation of financial

statements for over 60 commercial real estate clients

Ensured proper implementation and conformity of financial

policies and procedures by performing internal audits

with an emphasis on accurate lease analysis and

operational efficiency

Reviewed monthly financial statements, budget reports,

and special projects

Improved efficiency of cash management by implementing a

lock box system of cash receipts and using electronic

payments for accounts payable

Coordinated with payroll department to verify and

streamline payroll disbursement and reimbursement for

building employees

Implemented the conversion of accounting software and

hardware from IBM AS400 to Timberline Office in Atlanta,

Chicago, Dallas, Tampa, and Philadelphia

Increased reporting efficiency by coordinating with

building owners and financial teams to stagger monthly

closing cycles

EQUITABLE LIFE REAL ESTATE 1982 - 1984

Administrative Assistant to the Property Manager

Assisted property manager and leasing manager in daily

operations of a 600,000 square foot downtown office tower

including managing tenant relations, organizing special

activities such as blood drives and holiday events

Assisted with vendor contracts and coordinated requests

between vendors and property management including

cleaning, security, landscaping and maintenance

Assisted in review of monthly financial statements,

budget reports, escalation billings and special projects

for joint owners, Asahi Seimei-Equitable Associates, the

first American Japanese real estate venture in the

southern region

Managed general office duties including incoming calls

and correspondence

Coordinated with regional accounting office in the

disbursement of payables and collections of rents

Education BBA of Accounting, Georgia State University 1982

Certified Public Accountant

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