Customer Service Training
Resume:
BARBARA BRACKIN
***** **** ******** **** **** *-*01, Avondale, AZ 85392
*******.*************@*****.***
GOALS AND OBJECTIVES
My objective is to find a position which allows me do what I love with an organization that appreciates a dedicated, high-performing, detail-
oriented professional who sincerely cares about delivering a quality product.
HONORS AND AWARDS
• Air Force Outstanding Unit Award
• National Defense Service Medal
• Global War on Terrorism Service Medal
• Air Force Training Medal
• Participant in the Final Flag Lowering, 61st Fighter Squadron Stand Down Ceremony, August 27, 2010
• Letter of Recognition, Kurt F. Neubauer, Brigadier General, USAF, Commander
PROFESSIONAL EXPERIENCE
UNITED STATES AIR FORCE 12/2008 – 09/2010
AIRMAN FIRST CLASS
SQUADRON AVIATION RESOURCE MANAGER, 61 FIGHTER SQUADRON, LUKE AIR FORCE BASE, GLENDALE, AZ 04/30/2009 – 08/31/2010
ST
Responsible for interpreting public law, plans, organizing and directed aircrew and parachutist resource activities. Initiated actions to
support aviation management policies and procedures, and conducted aircrew and parachutist interviews. Prepared and processed
aeronautical and military pay orders and flight authorizations. Duties included performing aviation and parachutist resource management
function and monitoring flight physicals, physiological training, aircrew qualifications, and other aircrew and parachute-related programs.
Core duties encompassed scheduling aircrew training and aircraft sorties, and maintenance of mission information. Responsible for
monitored individual flight requirements, unit flying hours and aviation requirement changes as well as maintaining control and
accountability for Aviation Resource Management System (ARMS) data. Administrated security access to ARMS data interfaces, and
advised on matters pertaining to ARMS requirements and modifications. Inspected and evaluated production and maintenance of aviation
flight and parachutist jump records, files, and reports. Honorably discharged, separation date 08/31/2010
The 61st Fighter Squadron “Top Dogs” was ranked top fighter squadron in all of Air Education and Training Command, 2009
AIRMAN BASIC
AVIATION RESOURCE MANAGEMENT TECHNICAL SCHOOL, KEESLER AIR FORCE BASE, BILOXI, MI 02/28/2009-04/10/2009
Successfully completed the basic operations resource management course. Acquired knowledge of rated, career enlisted aviators, non-
rated operational support and parachutist duty classifications, aviation management policies; aircrew and parachutist continuation and
qualification training and upgrading. Coursework included maintenance of flying hour and flying incentive pay. Promoted to Airman First
Class.
AIRMAN TRAINEE
BASIC MILITARY TRAINING, LACKLAND AIR FORCE BASE, SAN ANTONIO, TX 12/29/2008-02/28/2009
During the nine weeks of basic combat training, I received training in drill and ceremonies, weapons employment, map reading, tactics,
military courtesy, military justice, physical fitness, first aid skills, and Air Force history, core values and traditions. Additional training
included development of basic combat skills and battlefield operations and tactics, and experienced use of various weapons and weapons
defenses.
09/2007 – 11/2008
DUNKIN DONUTS
SHIFT LEADER, NORTH SYRACUSE, NEW YORK 08/2008-11/2008
I was responsible for the profitability and overall operation of the restaurant. My primary duties were ensuring the restaurant met food
safety, sanitation and cleanliness standards during shift as well as equipment maintenance and calibration. I supervised crew members,
recruiting, hiring and training of new crew members. As shift leader, it was my responsibility to ensure the facility was well-maintained,
product and supply inventories were available, and customer satisfaction goals were being met. This position required leadership,
supervisory and customer service skills, knowledge of recruiting methods, legal personnel requirements and financial management.
CREW MEMBER, CICERO, NEW YORK 09/2007-08/2008
I provided customers with prompt and friendly service and responsible for stocking of front end supplies, cleaning and maintenance of
equipment and surfaces in the service area. I contributed to the cleaning and maintenance of the restaurant.
Qualifications
Leadership and Supervisory skills
Organizational skills
Self-Disciplined and highly motivated
Detail Oriented
Proficient in all of Microsoft Office
PowerPoint
Education
Community College of the Air Force, 2008-2010
- Pending transcript
Cicero – North Syracuse High School, High School Diploma 2008
- Received Chemistry Award
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