Customer Service Sales
Resume:
SHEILA PERELLI-MINETTI
Waddell, AZ 85355
CAREER OBJECTIVE
Seeking a new position to fully utilize my excellent customer service
skills, proven work record and on sight job performance.
SUMMARY OF QUALIFICATIONS
. Solid 15 plus years of Intel work experience
. Proficient at developing, coordinating, writing and delivering training
material
. Outstanding inventory management, purchasing and vendor negotiation
skills
. Excellent analytical and problem solving skills
. Proficient at Microsoft Office Suite 2000/XP and other software
applications: Excel, Word, Outlook, PowerPoint, Visio, FrontPage and
Microsoft Project
. Reliable, self-motivated, well-organized, detailed learner, and competent
at training new personnel
EMPLOYMENT
Self-employed, Waddell, Arizona 85355, February 2008 - Present
. Web Designer: Developing and managing websites for small businesses.
Responsible for initiating sales, collecting payment, meeting with
clients to gather requirements, creating and maintaining websites.
Intel, Chandler, Arizona 85226, January 1990 - January 2008
Positions held at Intel:
. Business Analyst/Info Service Analyst:
o Successfully coordinated worldwide implementation plans for Returns
Product Management (RPM) system releases.
o Served on 8-person cross-functional project team driving carrier
management changes for external and internal customers worldwide;
cost savings of $3.2 million over 5 years.
o Key driver in redesigning the US Post Sales Support's call center
routing system with flawless execution; improved labor productivity
by 30%.
o Automated the Direct Return Authorization warranty repair form on
Intel's external website.
Responsible for working with business partners and customers,
defining/analyzing business problem gaps, mapping them to system
capabilities, recommending technical solutions, and developing training
material.
. CPR Associate Accountant: Managed client billing -weekly revenue of $2
million. Accountable for performing a variety of duties of an accounting
nature, specifically to ensure correct billing to internal clients,
accurate reconciliation of supplier invoices to system of record, and to
reducing TPT for all tasks.
. Fab6 Document Control Word Processor: Responsible for uploading
documents to the Web, maintaining Specs-On-Line system, editing
documents, processing change notices, creating/updating desktop
procedures, performing monthly audits, and implementing process
improvements to functional area.
. Fab6/Sort Purchaser: Developed cost reduction strategies for suppliers
through extensive vendor interfacing and negotiating. Accountable for
managing inventory control system for probe cards and spare parts,
driving supplier cost reduction projects, and reducing delivery time.
EDUCATION
Bachelor of Science Finance, Jan.'99 Graduate, Western International
University
Contact this candidate