Customer Service Data Entry
Resume:
DEBORA TROCHE
OBJECTIVE
To work for a leading company where development opportunities will enhance
professional growth and my contributions will boost productivity.
EXPERIENCE
**** ******* **lstate Insurance Company Maitland, Fl
•Inside Auto Liability Claim Adjuster
•Responsible for investigating accidents to determine liability.
•Corresponding with customers over the phone.
•Obtaining police reports.
•Negotiating damage settlements.
•Documenting claim activity on state of the art claim system.
•Following processes that provide fair settlements or claim
resolutions.
•Customer satisfaction and excellent cost management.
2007 2009 Hewlett Packard Aguadilla, PR
Halo Solutions Group Concierge
n Customer Service:
Assist clients in the setup of visual conferencing meetings.
n
Guide client on the use of the interface icons related to the tool.
n
Answer questions related to the use and operation of the Halo
n
rooms.
Diagnose and provide remote solutions to technical situations
n
while meetings are in progress.
Arrange the rapid replacement of defective equipment.
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Proactive Checks – Remotely run a series of Preventive Maintenance
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measures and escalate issues that cannot be corrected remotely.
Document incidents using standardized documentation
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procedures.
2003 2007 Solectron of Puerto Rico Limited Aguadilla, PR
Document Control Clerk
SAP maintenance
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Engineering Change (ECO) Order Tracking log maintenance
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ECO Implementation follow up
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ECO Coordinator, analysis of product issues with Customers,
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Engineers and Program Managers.
Support to NFI activities technicians, BOM allocations and products
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process flow under Document Control Technician approval, generating
GDW
Report generation to Management
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Distribution of visual aid, deviations, special deviations, process alerts,
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and up dated procedures and forms as per requirement to production at
point of use or impacted areas.
Database updates: ECO logs, deviation logs, drawing logs.
n
Executed Record Retention activities for the department.
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Analyzed and validated access reports.
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Supported quality system procedures.
n
2001 2003 Smart Modulares Technologies Aguada, PR
Document Control Clerk
Provide support to NFI activities technician to create component list in
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SAP system, allocating BOMs and product process flow under
Document Control Technician approval in SAP system.
Distribution of visual aids, deviations, special deviations, process alerts,
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and up date procedures and forms as required to production at point of
use or impacted areas.
Updated databases such as ECO logs, deviation logs, drawing logs.
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Executed Record Retention activities for the department.
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Supported quality system procedures.
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1994 2001 Rolodex de P.R. Inc Moca, PR
Receptionist/Secretary Switchboard Operator:
Managed up to 9 switchboard lines.
n
Back up for Human Resource Specialist in Absenteeism reports,
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distribute and send fax, send federal express, file invoices, verify if the
invoices were paid, take pictures for ID cards, and organize social
activities.
Planning Dept./Data Entry Clerk:
Data entry on employee spreadsheets for total hours worked and
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absenteeism. Calculations of total amount of products/units made daily
and monthly.
Engineering Clerk:
Data entry for ISO 9000 and JD Edwards.
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Quality Q.C./Data Entry Clerk:
Up dating the Bom blue books, documentation, and verification of
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rejected materials and data entry ISO 9000
EDUCATION
1998 2004 Interamericana de Aguadilla Aguadilla, PR
n B.A., Business Administration (Management)
One semester in Secretarial Science
n
INTERESTS
Music appreciation, culinary talents, technology enthusiast, avid reader,
and supporter of continuous development. Enjoy spending time with and
nurturing my family.
REFERENCES
Marcial Delgado – Hewlett Packard – Aguadilla PR 787-***-****
Carmen Martinez – Doc. Control Supervisor – Aguadilla PR 787 481
0208
MILITARY REFERENCE
Also seeking positions available for spouses of Operation Iraqi Freedom
and Afghanistan war, Veteran of the Armed Forces.
************@*****.***
652 KENWICK CIRCLE #203
CASSELBERRY, FL 32707
TEL: 787-***-**** OR 407-***-****
Contact this candidate