Customer Service Company

Luis Martinez

***** ***** ***** ******

Orlando, FL 32828

407-***-**** - Cellular

************@*****.***

SUMMARY

Looking for an entry-level position in a stable company with opportunity to

grow based on customer service and warehouse experience where leadership

opportunities have risen in the past. Known for loyalty to company policy,

efficiency, productivity and work ethics. Spanish and Basic English.

EMPLOYMENT

2006 - 2009 Purchasing Ops Specialist I-SunTrust, Orlando,

FL

Received, labeled, and packaged merchandise for all

SunTrust branches. Provided

accurate inventory reports and tracking on computer system

for all orders.

2005 - 2006 Collections Adjuster-Collection Advisement,

St.Cloud, FL

Contacted clients from customer database, and obtained

payments within targeted company deadlines. Acted as

supervisor on duty for office team during daily operations.

2002 - 2005 Airport Agent- Prospect-Orlando International

Airport, FL

Screened passengers following federal

safety regulations

to ensure safe travel.

1998 - 2002 Stocker-Kanon Services-Orlando International Airport, FL

Responsible for transporting night crew and re-stocking

aircrafts in preparation for new outgoing flights.

1987 - 1998 Auto Loans Adjuster- Citibank, Puerto Rico

Ensured a payment using collection software (Melita) in a

productivity driven environment.

. Knowledgeable in collection procedures for credit

transactions from both Auto and/or Credit Card

Depts.

. Served as a mediator/liaison between Auto and/or

Credit Card Departments and the bank's Legal

Division before any losses to the company took

place.

. Entrusted with cash field collections at different

branches during end of month reconciliations, and

depositing grand sum at the end of the day at the

Administrative branch.

. Supervised and trained new arrivals for CICA

Collections Co. at Citibank. Provided monthly

report for evaluations.

EDUCATION/

SKILLS Inter-American University, PR- Computer

Programming- 3 yrs.

Microsoft Office (Word, Power Point)

Driver's license- Class D, Forklift

certification

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