Customer Service Marketing

KRISTEN ARNETT

***** **** ****** **. *******, TX 78154 210-***-****

**********@***.***

OBJECTIVE Technical Writer

EDUCATION Bachelor of Arts: Technical Communication and

Art Emphasis in Painting and Digital

Imaging May 2009

The University of Texas at San Antonio

GPA: 3.5/4.0

RELEVANT EXPERIENCE

Member Relationship Specialist Mar.

'10 - Present

United Services Automobile Association

. Cultivate long lasting relationships with membership

by providing exceptional customer service

. Provide policy management through account updates,

problem solving, and dispute resolution

. Responsible for identifying gaps in insurance

coverage and suggesting appropriate coverage

Technical Writer Jan. '10 -

Present

America's Multi-Level Marketing Consultant

. Conduct academic research of Multi-Level Marketing

practices on a global basis

. Synthesize academic research into one page summaries

to educate Multi-Level Marketing prospects

. Responsible for writing, editing, and layout of

summaries

. Produce and edit graphics as well as power point

presentations

Web Marketing Intern

Aug. '09 - Jan. '10

The Leukemia and Lymphoma Society

. Effectively maintain and redesign the Leukemia and

Lymphoma Society's Team in Training website to suit

target audiences

. Lead in the update and creation of new social

networking sites

. Design of print media for marketing campaigns using

Adobe Applications

. Writer of press releases for media events

. Recruit and energize prospects about Team In

Training fundraising

COMPUTER

SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook,

Publisher), Internet

Contact this candidate