Customer Service Manager
Resume:
Brett Waddell
Joliet, Illinois 60431
*********@*****.***
PROFESSIONAL SUMMARY
Recent Technical Management graduate eager to lead and work collaboratively with colleagues to successfully achieve goals
and exceed expectations.
Key accomplishments include:
Managed a staff of 12-25 employees in a 100,000 square foot technology warehouse with several million
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dollars in inventory.
Selected by upper-management to manage shipping and receiving of high-end merchandise which accounted
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for more than 30% of gross revenue.
Successfully relocated three distribution facilities, including final set-up of warehouse layout.
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PROFESSIONAL EXPERIENCE
LabSource, Inc.
Distributor of Laboratory & Safety Supplies Romeoville, IL
Assistant Warehouse Manager 6/09-
Present
Manage the warehousing & distribution of multi-million dollar orders.
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Supervise 7-9 employees and direct all aspects of distribution for four companies.
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Daily interaction with Management, Purchasing, Accounting, Sales, and Customer Service.
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Organize and oversee various projects related to operations, including inventory and related adjustments.
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Determine shipping methods for highest possible efficiency and company profit.
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Responsible for the daily processing of all shipments and receipts, including bill of ladings and commercial
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invoices.
Audit orders; troubleshoot shipping, receiving and billing issues.
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Shipping and Receiving Supervisor 6/04-10/08
Supervised 4-5 employees and performed all aspects of shipping and receiving for LabSource. Assisted in the
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shipping and receiving for other two sister companies.
Scheduled inbound/outbound LTL and container drops/pick-ups. Worked closely with carriers.
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Tiger Direct, Inc.
Distributor of Electronics Naperville, IL
Shipping Supervisor 10/08-4/09
Independently managed 12-25 employees who performed all aspects of distribution and warehousing of
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electronics.
Part of triple department redesign of productivity and accountability reporting, which led to higher
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efficiencies.
Trouble-shot all shipping and receiving discrepancies.
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Responsible for hiring, evaluating and terminating staff.
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Created daily productivity reports and participate in daily recap meetings with Management as necessary.
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Kaiser Aluminum
Midwest Distribution Center Bridgeview, IL
Forklift Operator 9/03-6/04
Assisted Warehouse Manager with product quality issues.
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Performed inventory procedures and general warehouse maintenance on a daily basis.
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EDUCATION
DeVry University, Tinley Park, IL
Technical Management – Emphasis in Operations Management, 2005-2009
Graduated March 2009 Magna Cum Laude
Member of Alpha Sigma Lambda National Honor Society, Dean’s List
OTHER SKILLS
Proficient in Microsoft Office Suite, Everest, Emerald (WMS) & Hobbs applications.
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