Customer Service Assistant

Antonina Zernova

Marketing specialist / Assistant 424 W Oakdale Ave, apt 314, Chicago, IL

60657

m: 773-***-****

e: ********.*******@*****.***

EXPERIENCE SUMMARY

. More than 5 years experience in an office environment

. Diplomatic, tactful, creative, discreet, flexible, dependable, well-

organized, friendly and professional

. Well-versed in MS Office Suite, desktop publishing, and database

management

. Excellent communication and writing skills

. Experienced in processing finantial documents

. Knowledge of shipping and customs procedures

. Ability to thrive in a multi-tasking environment, maintain strong

attention to details and demonstrate service-oriented work ethic

EXPERIENCE

12/08 - Present Manage a team of four operators, collect red

Redspeed Illinois light violations and report them to the

Lombard, IL Secretary of State. Answer violation questions,

Team Lead in Violation assist in the resolution of payment disputes,

Review Department and provide guidance relative to challenges and

contests by mail. Coordinate meetings with

police department representatives; prepare

reports for staff meetings.

11/07 - 11/08 Worked with clients on their loan applications.

Absolute Financial Services Walked customers through loan disclosures and

conditions. Provided coordination and assistance

Northbrook, IL in the development, review, maintenance and

Mortgage Loan Processor administration of company policies and loan

programs staying in direct communication with

loan coordinators, underwriters and others to

complete loan processing to customer

satisfaction.

03/06-11/07 Responsibilities included daily interaction with

Hypermicrosystems customers and employees in order to improve

Buffalo Grove, IL customer service and streamline communications

Office Assistant between company employees. Organized storage of

electronic documents within the company,

improved record keeping, document tracking and

process transparency. Provided operational

support of office equipment, such as

photocopiers and scanners, facsimile machines,

voicemail systems and personal computers.

Provided front desk service as well.

01/05-07/05 Assisted with production of collateral

Miratorg materials, conducted market research projects.

Kaliningrad, Russia Developed PowerPoint presentations and reports

Intern that were praised for their quality,

comprehensiveness and timeliness.

08/03-08/04 Prepared declarations for foreign goods and

Inmar commodities. Performed customs operations with

Kaliningrad, Russia specific kind of merchandise as per Nomenclature

Customs broker of Goods subject to foreign trade. Conveyed

shipping documentation across customs

procedures.

EDUCATION

07/01- 07/06

Baltic State Academy, Kaliningrad, Russia

BS in Marketing and Logistics

References available upon request

Contact this candidate