Customer Service Sales

Ialanta Urubleuskaya

*** ** **** ******,

Pompano Beach, FL 33062

413-***-****(cell)

********@*****.***

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EDUCATION

University of Massachusetts Amherst

Isenberg School of Management

Bachelor of Business Administration

Major: Accounting

May 2010

Overall GPA: 3.5

Belarussian State Economic University

Minsk, Belarus

Completed four years toward Bachelor of Business Administration/Accounting

September 2000-May 2004

EXPERIENCE

Volunteer Income Tax Assistance Program (VITA)

Domestic Section, Feb-Apr 2010

Amherst, MA

. Dealing with the clients personally.

. Prepared federal income tax returns for U.S. citizens and permanent

residents.

. a prepared state income tax returns.

. E-filed tax returns with IRS and kept track of prepared tax returns.

AGA Auto sales

Greenfield, MA

Accountant assistant, Sept 2009-May 2010

. Maintained contact and developed relationship with the clients.

. Managed billing paperwork by reviewing invoices and directing

payments.

. Managed general ledger entries and proofread financial statements.

Jillians and Lucky Strike

Boston, MA

Server, March 2008-January 2009

. Served customers of different age and social groups.

. Effectively multitasked in busy, fast-paced environment.

. Provided excellent customer service.

Banana Republic, Gap Inc

Holyoke, MA

Sales associate, December 2005-July 2006

. Cashiered and processed store credit applications on a daily basis.

. Achieved weekly goals of increasing store credit card accounts by

aggressive selling.

. Gained customer loyalty by providing excellent professional service.

. Assisted customers in choosing merchandise by providing product

expertise.

Novogrudok Electrics

Novogrudok, Belarus

Intern, June 2003-December 2003

. Reviewed accounting and operating procedures: managed general ledger

entries and reviewed financial statements for the upper management.

. Performed analysis of financial statements and annual reports.

Special skills: Proficient in MS office (Word, Excel, Access, PowerPoint),

sharp math and quantitative skills, ability to multi-task, ability to

operate in a high intensity environment, ability to learn quickly, fluent

in Russian.

Citizenship: U.S. Permanent Resident

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