Quality Assurance Customer Service

Aruna Malla

**** ****** ****** ****

Katy, TX ***50

Mobile: 281-***-****

e-mail: *******@*****.***

Professional Summary

• 6 plus years of extensive and diversified experience in Software Development Life

Cycle (SDLC) specializing in Quality Assurance Process and Methodologies like

Waterfall, Agile/SCRUM along with expertise in Automated & Manual testing.

• Worked as a Quality Assurance and Test Engineer with expertise in analyzing

business and development specification documents to design test requirements and

procedures, writing test plans and test execution including defect logging and

verification of fixed bugs.

• Extensively performed manual testing: primarily integration, system, functional,

regression, GUI, and Database Testing.

• Conducted extensive review and analysis of existing QA and development practices and

worked on the continuous improvement to yield effective solutions.

• Strong business knowledge of Banking, Medical and Government sectors.

• Have a good experience in testing Client-server and Web applications.

• Extensive experience in writing PL/SQL and SQL statements.

• Cross Platform/Browser Testing: PC - IE6/IE7/IE8/Firefox, MAC-Safari/Firefox.

• Demonstrated strengths in communicating with all levels within an organization, and

possess excellent interpersonal, written and oral communication skills describing a

committed team player.

• Excellent professional and analytical skills coupled with self-organizing skills.

• Experience with Mentoring and Coordinating a team of QA resources, Identifying

and Managing Risks, Estimating Work, Resource sharing between the projects,

tracking project progress, Delivering projects as per the deadlines.

• Coordinated and organized User Acceptance Testing (UAT) with user groups.

Technical Skills

Testing Tools: WinRunner7.0, QuickTest Pro9.0, Test Manager, Quality Center 9.2, 10.0

Management Tool: Rational RequisitePro

Bug/Reporting Tools: TestDirector8.0/7.x, Rational ClearQuest.

Languages: Java, C, C Net,Visual Basic, SQL, PL/SQL, HTML, DHTML, XML, T-SQL

Scripting Languages: VBScript, JavaScript, TSL-Script

Databases: MS Access, Oracle9i/8i, SQL Server, Sybase.

OS: Windows NT/XP/2000/98/95, UNIX (Solaris, Linux), MS DOS, MAC-OS

Browsers: IE6/IE7/IE8, Firefox and Safari

Documentation: MS-Office (Word, Excel & PowerPoint)

Other Packages: MS-Outlook, MS Front Page

Professional Experience

Capital One, Houston, TX June 2007 – Present

Online Business Solutions (OBS) Group

Senior QA Analyst

The Online Business Solutions (OBS) group delivers and supports two of Capital One’s key

eCommerce .Net applications Online Banking (OLB) and Online Account Opening (OAO).

OLB provides business solutions for financial banking and payment systems: Account Register,

Bill Payments, Monetary Transfers (Internal and External), Consumer Alerts, Self-Service, User

Security/Authentication, Pay CapOne and Smartswitch. The OAO web application is built

alongside the Capital One Online Banking (OLB) web site, and will provide the following key

functionality: Allow new or existing customers to apply for and open one or many Capital One

accounts online.

Responsibilities:

• Develop test Strategies and manage testing efforts across Capital One’s E-Commerce

Platforms, following Waterfall and Agile/Scrum methodologies of SDLC.

• Create large scale testing scenarios, covering all core functionality within the platform.

• Review functional and technical documentation in order to identify requirements for the

creation of test plans, test strategy and test cases.

• Conduct test case reviews to ensure scenarios accurately capture business functionality;

Review test coverage matrix.

• Co-ordinate with Business Analysts, Project Managers and QA team member for test

preparation, for managing work load and for providing QA time estimates; Mentor and train

staff members.

• Utilize Quality Center for Requirements Specification, Test Planning, Test execution at all

levels including smoke tests, user acceptance testing, regression testing and end-to-end

testing and Tracking progress of defect resolution.

• Perform manual testing as well as automated testing using Quick Test Pro.

• Generate test data for various types of testing to valid, invalid, partial, and bad data testin g.

• Analyze testing results, report defects, identify and report root causes for test failures and

provide problem resolution by working with the development team and the technical support

staff.

• Prepare reports for QA Impact Assessment, QA Burndown, QA test run and defects status.

• Conduct daily and weekly QA status calls and meetings; Represent QA in design reviews.

• Provide regular status reports to project management to track project progress, updating

tasks and tasks estimates, as necessary.

• Work with deployment team participating in after-hours deployments and quality assurance

testing efforts to test production environment updates before they are distributed.

• Create Production Validation Plans.

• Manage personal tasks according to prescribed project priorities.

Malla, A

• Participate in Daily Scrum calls to provide QA updates.

• Attend Sprint planning meetings to provide QA estimates.

• Use EXTRA! enterprise to create and verify data on Fidelity Mainframe (green screens).

Bearing Point, Austin, TX Aug 2006 – May 2007

Texas Automated Vehicle Inspection System (TAVIS)

QA Analyst

TAVIS (Texas Automated Vehicle Inspection System) is initiated by Texas Department of

Safety(TxDPS) to provide improved levels of service by using the TexasOnline (TOL) system to :

automate the collection of safety inspection data from the stations; automate the process of

selling inspection certificates to the inspection stations; issue and renew station and inspector

licenses; incorporate fund processing into the existing TOL/TxDPS systems; integrate safety

inspection data with vehicle emissions data; automate the administrative and program

management functions required in the program; and allow TxDPS and other authorized users

improved access to vehicle safety inspection data.

Responsibilities:

• Followed Waterfall methodology of SDLC.

• Used Rational RequisitePro to map the Usecases with the Requirements of the project.

• Developed Test Cases using Rational TestManager for Manual Testing based on the

functional requirements and use cases to cover overall quality assurance testing.

• Wrote Positive and Negative Test Cases for Data Fields and conducted tests as needed.

• Wrote generic functions that deal with different sets of data.

• Developed SQL queries as part of backend testing.

• Conducted System, Regression and User Acceptance Testing.

• Performed System testing against different browsers (running on windows2000, Mozilla,

FireFox) against various screen resolutions.

• Extensively Used Rational ClearQuest for reporting defects and review items.

• Provided a weekly project report that includes Test Metrics and status reports.

Vision Systems, India Apr 2004 – Aug 2005

QA Tester

This is a Client-Server application for customer service representatives in a trucking

transportation company. This application allows the end users to maintain customer details such

as insurance, type of membership and past history. In addition to this, the end users can obtain

the status of the trucks such as availability, damaged and rented out. Using this application, one

can get details of the transactions and rent details for any customer at any time.

Responsibilities:

• Conducted System testing for each phase of the application.

• Executed backend testing of the application by writing SQL queries.

Capital One Public3/4

• Validated the application against the expected results by inserting Database.

• Used Defect Tracking System TestDirector to report bugs found in different testing stages.

• Regularly reviewed Testing progress and Tested individual test cycles and batch testing

processes.

• Ran Smoke test after each build.

• Performed User Acceptance Testing (UAT) to ensure that proper functionality is implemented.

Kamineni Hospitals, India Aug 2003 – Mar 2004

Online Common Portal

QA Tester

Kamineni Hospitals is one of South India’s largest consumer health organizations, offering

individuals, employers and Medicare beneficiaries a variety of consumer-driven health care and

insurance products. Specialty operations include behavioral health, dental and vision, life

insurance, and complete pharmacy and medical management through its wholly owned

subsidiary. Common Portal is a web application, provides members & providers information,

eligibility, benefits, claims, health programs, doctor Information, prescription Information online.

Responsibilities:

• Prepared test cases, identifying test strategies and test resources.

• Extensive interaction with users to define acceptance criteria.

• Performed manual testing as well as automated testing using WinRunner.

• Reported and tracked the status of the bugs, assigning severity ratings to them using

TestDirector.

• Participated in defect review meetings with the team members.

Education

• B.S in Mathematics, Statistics and Computer Science from Andhra University.

References

• Available upon request

Contact this candidate