Customer Service Support

Christian Serate IT Tech and Computers Specialist

*** *** ******* ***. ******** an award winning track record of customer care excellence

within high volume environments that include…

Hartford CT 06106

Call Centers Online Support Customer Service Desks

Cell: 787-***-****

Key Skills

*******@*****.***

World Class Customer Network support

Career Snapshot

Service

Technical/User

Ten years of commended

Troubleshooting/ Problem Support

performance in key

Solving

Complaint Handling

customer service and

Up Selling/Sales Support

support roles.

Reports &

Customer Order Fulfillment Documentation

Expert in customer

care/communications, Professional Experience

problem solving,

relationship building and HRODC, SAN JUAN,PR IT Specialist, lan Admin, 2003 to 2009

user training and support.

NEW VISION TECH. San Juan, IT Consultant, 2003 to 2008

PR

MS Office “power user”

IT Tech, 2000 to 2003

EMEC COMPUTERS. Bayamon,

with additional

PR

proficiencies in assorted

databases.

Provided telephone, online and face to face customer service/support

Computer Skills

within high volume call centers (handling an average of 95

MS Office Suite, Server calls/internet inquiries daily), busy retail customer service desks and

2000 server 2003, five star resorts, network support, server updates and reviews, install

Windows (XP,Vista,7), and configures (PC, Servers and laptops),active directory, software

SQL, Dreamweaver, and hardware troubleshooting.

Fireworks

Performance Review Excerpts

Mission Statement

“…For the second year in a row, Chris has been the top performer on

Strive to exceed customer/ my team…exceeded her call metrics goals by 15 excellent

employer expectations by communication, technical support and troubleshooting skills…excels

delivering second to none in working independently in a fast paced environment…has become

service. Maintain customer my #1 trainer of new hires…” (2009 Performance Review, ABC, Inc.)

centricity in all initiatives

and interactions, always “…Chris exemplifies excellent customer service…consistently thinks

putting the customer first. outside the box and finds creative ways to solve customer problems…

Identifies opportunities to increase customer retention and satisfaction

through the use of up/cross selling strategies and excellent

communication skills…well organized, with the ability to multitask and

prioritize workload…documents in detail all interactions with

customers…” (2007 Performance Review, XYZ Corp.)

“…Handles the demands of a high volume customer service desk with

ease…exemplary customer service and complaint handling skills…

dedicated and reliable…” (2005 Performance Review, DEF, Inc.)

“…Our guests routinely rave about the above and beyond service and

personalized attention they receive from Chris…highly resourceful…a

consummate customer service professional…” (2003 Performance

Review, 1 2 3 Ltd.)

Education

Metropolitan University Cupey Campus, San Juan PR

Associated Degree Computer Programming 2003.

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