Customer Service Sales
Resume:
ZHANNA GLUCKSTAL
Coral Springs, FL 33076
**********@*****.***
SUMMARY OF QUALIFICATION
I am an experienced Customer Service Professional that has served my
clients well with a unique background in Banking, Stock Brokerage, College
Admissions and Recruiting. Working in multiple industries and applying my
customer service skills has helped me develop a better customer focus,
regardless of the business, while always focusing on the line. Experience
with customers from separate and distinct industries has provided me with
great opportunities to grow personally, build solid relationships with
customers and fellow employees, alike.
AREAS OF STRENGTH
Customer Service Oriented Supervised multiple departments
Building lasting customer relationships Exceeded Goals for Sales and
Service
Providing Fact-based advise Accelerated Learning Skills
Fluent in Russian
PROFESSIONAL EXPERIENCE
NORTHWESTERN MUTUAL - Boca Raton, FL Director of Recruiting 06/2010-8/2010
* Build referral source network within the network office (FR's,
specialists, management and staff)
* Develop centers of influence in the community and the campuses.
* Develop qualified lead strategies from all sources - referrals, internet,
advertising, career fairs, etc.
* Conduct interviews for full-time and internship candidates
* Manage the transition of candidates offered a contract with the network
office, including the Contract, Licensing and Registration process
as well as training and development
* Develop and coordinate advertising & marketing strategies (ads, direct
mail, community events, etc)
METLIFE - Sr. Recruiting Coordinator/Active Recruiting Director Fort
Lauderdale, FL
2007-2010
* Assist in development of the agency's recruiting plan, recruiting vision
statement and recruiting objectives and is accountable for attaining
those objectives.
* Identify and source candidate
* Solicit referrals from MetLife associates
* With members of management, identify and develop relationships with
Centers of influence within the community, colleges and universities as
well as join and remain active in appropriate clubs and organizations to
obtain referrals
* Manage the agency's newspaper, professional journal advertising and
internet (search for posting activities
* Act as liaison with home office recruiting department in order to utilize
all MetLife recruiting and selection tracking systems to track flow and
efficiency of various recruiting sources.
WACHOVIA SECURITIES - Securities Direct Associate Advisor Charlotte, NC
2004-2005
* Mastered mainframe computer Systems (Beta, Emerald, Wisdom, Infomax) to
efficiently assist in the Prudential Conversion
* Participated in various projects, preparing for merger conversion
* Building relationships with Management and Financial Advisors
* Employee of the month
KEISER COLLEGE/UNIVERSITY - Sr. Admissions Counselor Fort Lauderdale, FL
2002-2004 and 2005-
2007 * Conduct personal interviews to establish career and educational
goals
* Presented students with information regarding potential career paths,
while matching the corresponding program with the individual
* Advised students on educational requirements for their specific
educational program
* Facilitated training for new employees
* Supported students in securing financial services that met educational
and personal expectations
* Monthly goals
* Employee of the month/year
ADVEST, INC - Sales Assistant Boca Raton, FL
1998-2002
* Build solid foundation of trust and confidence with high profile
customers
* Provided client support for the Branch Manager and two top Executive
producers
* Conducted daily financial search
* Resolved trading desk and financial transaction issues
Commerce Bank - Customer Service Representative Cherry
Hill, NJ 1997-1998
EDUCATION
Rutgers University - Business School, New Jersey
MAY 2002
B.S in International Business and Finance (GPA - 3.7)
Member of the Finance and Accounting Club
Member of the European Club
Member of the Advisory Board
Contact this candidate