Engineer Quality Assurance
Resume:
Wes Bowman
**** *. ******** **, *****, OK 918-***-**** ***.******@*****.***
Information Technology Support
Effective I T professional who has participated with large-scale initiatives – from analysis, purchase, and deployment
t hrough system life cycle, including post-implementation support. Refined technical support capabilities coupled
w ith the understanding of organizational processes and infrastructure challenges.
Technical Experience
Microsoft: Windows – Client and Server, SharePoint, Virtual PC, Active Directory, Office Suite
Platforms: Windows, Macintosh, Ubuntu
Monitoring: WhatsUpGold, Solarwinds Orion
Blackberry: Handheld Software Version 4.5 and Above
Networking: TCP/IP, Ethernet, Fiber, VPN, SMTP, MPLS, Frame Relay, LAN, WLAN, WAN
Applications: VMware, Lotus Notes, Norton Antivirus, Ghost, pcAnywhere, Backup Exec, ServiceDesk
Cisco Systems: Catalyst Switches, Routers, Wireless LAN Controller, Wireless Control System
Data Recovery: NetApp, BackupPC
Professional Experience
Network Technician 2010
Diversified Systems Resources, Inc. – Bartlesville, OK
Diversified Systems Resources (DSR) is a broadband provider that provides various types of broadband circuits and VPN tunneling
solutions for many purposes. While giving 1st or 2nd tiered broadband support for each project, assisted fellow associates with deployments
and interaction with various parties to troubleshoot issues per established guidelines set by the customer or partner ISP.
Contractor – Desktop Deployments and Support 2009 – 2010
Ardent Health Services, Inc. – Tulsa, OK
Provided technical support to employees at Hillcrest Medical Center through an established on site Help Desk system. Organized and
deployed computer systems along with the required applications per the employee’s function or location. In addition, organized remote
network and domain support when required by deployment standards.
Field Engineer 2007 – 2009
Video Gaming Technologies, Inc. – Tulsa, OK
VGT gaming systems, bingo based slot machines running proprietary software, are controlled by a number of Windows servers that
interact with third party accounting systems. Was tasked with managing already deployed VGT systems in a team setting, organizing the
installation of new systems with involved parties, and provided technical support to assigned tribal casinos. When required, coordinate
support and resolve issues with NMC personnel (VGT’s Help Desk). In addition to technical support and when required, generated
documentation and organized paperwork per system version or functionality for assigned gaming authority.
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Key Achievements:
Received corporate recognition for the successful integration of VGT systems with third party accounting servers and
coordinating efforts of VGT engineers with casino management at Chickasaw casinos.
Minimized risk of VGT’s SQL database servers at assigned casinos by creating weekly back-up and restart of services
p rocedures.
Organized the creation of multiple testing labs at assigned casinos that contained both current and proposed future
versions of VGT systems. Also, managed issues regarding on-site quality assurance investigations at the respective testing lab
to a assigned developer or engineer.
Integrations Systems Specialist 2007
McJunkin Red Man Pipe and Supply, Inc. – Tulsa, OK
Organized the deployment and maintained wireless networks that supported barcode systems at all corporate facilities within the United
States. Led wireless network planning, delivery, and consistency while providing off site Integrations support to upstream and industrial
customers. Organized support of system compatibility and invoicing related to Integration systems and consignment billing with both
internal and external developers.
Key Achievements
Deployed wireless networks and barcode systems at 82 locations within 6 months from first day of project formation while ensuring
continuous wireless optimization.
Data and Telecommunications Analyst 2006 – 2007
McJunkin Red Man Pipe and Supply, Inc. – Tulsa, OK
Promotion from Support Center Analyst position to organize and migrate all company T1 circuits from AT&T’s Frame Relay to Sprint’s
Multiprotocol Label Switching (MPLS). While organizing MPLS rollout with remote vendors and Sprint Engineers, optimized existing
networks at company facilities by incorporating planned network procedure implementation and repairs to multiple vendor appliances.
Key Achievements
Attained goal of 24-hour-or-less restoration of store network outages while being main 24/7 contact to Sprint’s BSAC.
Successfully achieved continuous monitoring of networks and specific application services to better inform department of
outages and performance issues.
Support Center Analyst 2004 – 2006
McJunkin Red Man Pipe and Supply, Inc. – Tulsa, OK
Organized the support of customized ColdFusion applications with internal developers while maintaining a ticketed Help Desk environment
with another Analyst. Installed or replaced Cisco switches, Wyse thin client terminals, Dell laptops and desktops, LCD monitors, HP
printers, and Blackberry devices (both remote and local) when required. Also administrated weekly maintenance with company Windows
servers to offset performance issues.
Key Achievements
Managed the configuration and deployment of Windows CE 5.0 thin clients to all remote company locations to complete Windows
Server 2003 terminal server transition.
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Systems Analyst 2001 – 2004
MSPX, Inc. – Arlington, VA
Obtained position following two successful internships with MSPX. Supported customer accounts including contracts with
government agencies while supporting company projects. Implemented and maintained an open-sourced Help Desk application for
both customers and employees.
Key Achievements
Successfully deployed multiple server systems with the required network and security software for inspector workstations within the
F DIC training lab.
Education
Bachelors of Science in Information Systems
Minor in History
Marymount University – Arlington, VA
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