Customer Service Manager

John Baroncini

*** ***** ***** ******

Hawthorne, New Jersey 07506

(H) 973-***-**** (C) 917-***-****

E-mail - *********@*****.***

_______________________________________________________________

C2 Media New York, NY

January 2006 - Present

Production Manager

. 25 Million in revenue in NY office

. 135 employees 55 are direct reports 24/7 operation in 3 shifts

. Clients include advertising agencies, Fortune 1000 companies in

financial and commercial industries. Internal clients include 6

offices around the country

. Monthly reports includes labor, profit and loss statements,

consumption, revenue and expense controls

. Inventory of consumerables

. Purchasing, maintenance and contracts of all on site and new equipment

. Attend client meetings and maintain vendor relationships

Coloredge Graphics New York, NY June 2000-

January 2006

Digital Print Manager

. 45 Million Dollar company with 300 employees

. Responsible for start up and managing Digital Short Run department

with staff of 10 direct employees, and 35 indirectly

. Increase Department revenue from 500K to 2 Million a 30% monthly sales

growth.

. Directed and negotiated all aspects of vendor relationships

. Manage monthly revenue and expense controls

. Involved with clients such as Oscar de Laurenta, Polo, Grey

Advertising, Mac cosmetics, Apple computer, H&M, Armani, Sony, Virgin

Records, Warner Brothers, Proskauer Rose, Brooks Brothers, Federated

Department stores

. Estimating product cost for client and sales representatives

. Co-manage and support sales team

. Responsible for all phases of systems management, ingoing and outgoing

product

. Experience in Large format printing

. Contract administration

. Improve operations and efficiency of print shop

. Hire, train and coach new personnel

Coloredge Graphics New York, NY November 1997- June 2000

Customer Service Manager

. Responsible for 25 day and night shift staff

. All phases of customer service relationships

. Responsible for all Major accounts in the financial, and

commercial with special attention to the fashion and cosmetic

industries

. Promoted to DSR manager

Wings Digital/CD Replication Plant LI, New York January 1995 - October

1997

General Manager

. 10 Million dollar company with 100 employees

. Managed 100 direct employees

. Responsible for management of all incoming and outgoing production

. Monthly Budget analysis

. Profit and loss management with monthly revenue of $850,000

. Expanded print and CD Replication technology thereby increasing

productivity

. Responsible for monthly billing and generating invoices

Disc Graphics, Long Island, New York September 1991 - January 1994

Division Manager

. 15 Million dollar company with 300 employees

. Managed incoming and outgoing production of music and video printed

pieces

. Liaison between client and print production

. Directly managed 100 employees

. Increased productivity

. Responsible for 15 million in sales

Col-Pal Press Long Island, New York June 1988 to August 1991

Manager

. 3 Million dollar company with 15 employees

. All contact with client sales and production

. Responsible for all incoming and outgoing production

Seybert-Nicholas printing Long Island, New York November 1986 -

May 1988

Customer Service Representative

. Receiving all incoming work from clients

. Oversee print production and delivery

JAB GraphicsLong Island, New York July 1982 - October 1986

750,000K company 10 employees

Owner

. 750,000K company with 10 employees

. Began offset/letter press print shop

. Sole producer of Marriott food services product.

. Responsible for all sales, inventory, budgeting, P&L's, incoming and

outgoing workflow, and customer service

Education:

Brooklyn Technical College Degree in Offset Lithographic Technology,

Business Management 1982

Skills: Proficient in MS word, Excel, Apple/Mac CS2, HP indigo, Kodak,

Xerox 6060, Nexpress, Heidelberg, Xeikon 5000, Bindery

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