Customer Service Representative
Resume:
Mark S. Eckman Jr.
Cedar Rapids, IA 52411
******.****.*@*****.***
Objective: To find a rewarding warehouse/ order puller position that
allows me to develop my skills and grow with an organization.
Education:
Iowa State University, Ames, Iowa
Bachelors of Science May 2009
Major: Finance
Grade Point Average 2.89/ 4.00
Work Experience
Vangent Inc., 1-800-Medicare Contract
Customer Service Representative, October 2009-October 2010
* Answer questions and resolve issues for up to 80 callers a day
* Assist customers in comparing different health and drug plans and explain
their options
* Verified patients' coverage information
* Scored 100% on all quality monitors
* Promoted to higher level position at first opportunity
* Consistently gave superior service to each caller
Iowa State University, Department of Residence Ames, Iowa
Service Center Dispatcher, May 2007-May 2009
*Resolved resident's maintenance concerns
*Assigned tasks to the appropriate personnel
*Assisted with training new co-workers
*Updated database records to document all activities that occurred
*Created works orders and invoices for projects with the database software
Iowa State University, Department of Recreation Services Ames, Iowa
Group Fitness Instructor May 2007- May 2009
* Planned and instructed classes for up to 40 people
* Attended staff meetings for planning and policy revisions
* Authored class descriptions
* Assisted with mentoring and training of new hires
Knowledge, Skills, and abilities
* Thorough Microsoft Office (Word, Excel, PowerPoint, Access), and Linux
background
* Excellent oral and written business communication abilities
* Group leadership and organization experience
* Superior Customer relations and correspondence capabilities
* Strong work ethic and an outstanding attendance record
Contact this candidate