Customer Service Project Manager

EXPERTISE

Human Resources/Customer Service

. Excellent people skills

. Resolution of client/customer complaints

. Communication of job assignments to subordinates;

lead weekly staff meetings

. Supervise 2-5 customer service representatives

and workflow

. Coordinate receptionist/switchboard relief personnel

. Payroll documentation processing; coordinate resolution of payroll issues

. Draft and review annual performance appraisals

. Coordinate personnel counseling and file documentation

. Recruit new employees

Project Coordination/Supervision

. Detail oriented--learned when silk screening and wood molding

. Mail room/copy center services supervisor

. Shipping and receiving supervisor

. Coordinate and maintain copy paper supplies inventory, copy machine

supplies and maintenance schedule and services calls (including 3

additional offices)

. Monthly billing package for mail room services/copy machine use

(including 3 additional offices)

. Coordinate bidding process for photocopy jobs

. Binding systems--plastic comb, plastic strip, and wire loop; notepad

assembly and manufacture

. Project coordination, long and short-term

. Coordinate, schedule and complete light-duty electrical, plumbing, air-

conditioning, lighting and other handy-man type facility requests

. Coordinated move and set-up of mail room services department at new

location

. Coordinate reservations and set-up of conference facilities

Computer

. Microsoft Word and Excel

. Microsoft Group Wise, Outlook, Lotus Notes, CC:Mail

. E-Copy scanning station

. E-ScanIT scanning and Bates numbering program

. Network accessible and digital copy machines (black/white and color)

Mail Room/Office Services

. Shipping and receiving clerk

. Mail room customer service support

. Scanned and logged incoming faxes; e-mailed to recipient

. Logged overnight packages and messenger deliveries

. Processed incoming/outgoing U.S. mail

. Tracked number of incoming/outgoing pieces of U.S. mail; tracked dollar

amount used for U.S. mail

. Processed outgoing FedEx and UPS

. Coordination and completion of copy center job requests

. Office supply purchasing, copy machine supply as well

. Conference room and audio-visual setup

. In-service training for copy machines

. Enabled multifunction printers to fax/scan and network users

. Records Management-coordination of off-site records storage, retrieval,

and return of barcode tagged boxes

Courier/Messenger

. Exemplary driver

. Line-of-site radio and radio codes

. Courier/messenger documentation duties

. Regularly scheduled pickup and delivery for title insurance companies

. Regularly scheduled freight pickup and delivery

. Counter-to-counter special pickup and delivery

. Regional long-distance pickup and delivery

Machinery/Hands-On

. Machine set-up and troubleshooting

. Silk screening operation--job set-up, photo shoot set-up, mixing inks,

production schedules and job bids

. Wood molding operation

. Offset lithograph press operation

. Drill press operation

. Paper stock cutting

Special Training/Education

. Black/white and color copy machines seminars

. Purchasing and copy job cost estimation seminar

(3-day course)

. Customer service skills and site supervisor seminars

. Legal document copy service (3-day course)

. Management skills seminar (3-day course)

. High School Diploma

EMPLOYMENT

DocuCare Fleet Manager (05/09 - 07/09)

INSIGHT GLOBAL, INC. ( Irvine, California outsourced to Xerox

Managed Services

(at California Hospital Medical Center - Los Angeles)

Customer Service Representative/Onsite Supervisor (08/05 - 02/09)

IKON OFFICE SOLUTIONS ( Los Angeles, California outsourced to

Morris Polich & Purdy LLP - Los Angeles

outsourced as a floater in Los Angeles

Customer Service Representative (05/02 - 08/05)

IKON OFFICE SOLUTIONS ( Los Angeles, California outsourced as a

floater in Los Angeles

outsourced to Morris Polich & Purdy LLP - Los Angeles

outsourced to California State University-Los Angeles Campus

outsourced to Amgen Inc. - Thousand Oaks

Customer Service Representative/Onsite Supervisor (10/97 - 05/02)

IKON OFFICE SOLUTIONS ( Los Angeles, California outsourced to Dole

Food Co. - Westlake Village

Customer Service Representative (8/95 - 10/97)

IKON OFFICE SOLUTIONS ( Los Angeles, California outsourced to

Frontier Communications - Santa Barbara

Outsourced to Dole Food Co. - Westlake Village

outsourced to UniHealth - Burbank

Courier/Messenger and Driver

NOW MESSENGER SERVICE ( Burbank, California (1/95 - 8/95)

TITLE INSURANCE MESSENGER SERVICE ( Atwater, California (6/93 -

12/94)

CAL-WEST ( North Hollywood, California (12/90 - 4/93)

PREFERRED DELIVERY SYSTEMS ( Sylmar, California (5/89 - 11/90)

Project Manager/Silk Screener (11/78 - 4/89)

BILL NIPPER/NICK MURO-SELF EMPLOYED ( Lancaster, California

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