Customer Service Sales

**** ******** ****

FORT WAYNE, IN *****

260-***-****

cell

Carol Listenberger ********@***.***

SUMMARY OF QUALIFICATIONS

. Microsoft Office, Internet Research and e-mail skills, JD Edwards

. Detail-oriented, analytical, finishes complex jobs in a timely manner

. Proven customer service record with both internal and external groups

. Excellent communication skills, one on one, in group presentations,

and in writing

. Natural leadership abilities, able to build teamwork with a wide

variety of people

. Flexible, adaptable style, motivated by challenge, strong work ethic

. Ability to work creatively, handling multiple tasks and deadlines

SELECTED ACCOMPLISHMENTS

. Handled over 100 calls daily, input incoming orders, answered e-mails,

faxes of technical nature

. Established Inside Sales procedures for new company, tripling sales

growth in first two years

. Practiced and at ease with public speaking. Presented Power Point

materials, Q&A sessions and mentored groups

. Created Warranty department, developed processes, records, management

reports, eliminating thousands of dollars of previous warranty losses

. Developed Internal Audit program, oversaw training and led new team of

Internal Auditors through first audits.

. Liaison between all department personnel, managers, CEO and customers,

building rapport and facilitating flow of information

. Coordinated efforts between departments to implement new integrated

business computer system where manual documentation had existed

before, streamlining processes in every department by 50% or more.

. Researched, reported on new work systems under consideration for

management review

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PROFESSIONAL EXPERIENCE

Quality / Warranty Analyst

ISO Auditor

TUTHILL CONTROLS GROUP, New Haven, IN 2008-2009

Sales Associate

JC PENNEY, Fort Wayne, IN and KNITTING OFF BROADWAY, Fort Wayne, IN,

2007-2008

CAD Developer

Custom Products Designer

Engineering Services Designer

ISO Auditor

Customer Service Representative

PHD INC, Fort Wayne, IN 1996-2007

Account Representative / Inside Sales Coordinator

NORTH AMERICAN POWER SUPPLIES, Huntington, IN 1991-1996

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EDUCATION AND TRAINING

Indiana University, Fort Wayne, IN

Bachelor's Degree - graduated with honors - General Studies 2003

Phi Kappa Phi Honor Society

Internal Auditor - PHD, Inc 1998-2001

GD&T Training - PHD, Inc. Level I, Level II 2003

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